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All replies
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Helpful answers
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Sep 17, 2016 11:48 AM in response to jackhahahahahaby darren.s,Hello jackhahahahaha,
Thank you for using Apple Support Communities. It's my understanding that since updating to iOS 10, other callers are unable to hear you when using your iPhone 6. Being heard can be most important part of a phone call. I want to make sure others are able to hear you clearly.
First I recommend restarting your iPhone. This can resolve many unexpected behaviors. Use the steps below to restart, if needed.- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.
Restart your iPhone, iPad, or iPod touch
If the issue persists, test the microphones on your iPhone and follow the "Get help" section in the link below.
Get help with microphones on your iPhone, iPad, and iPod touch
Have an amazing day!
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Sep 19, 2016 8:01 AM in response to darren.sby Cynomologus,Any other fixes? Restarting the phone does not work.
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Sep 24, 2016 9:51 AM in response to darren.sby Sobell House,I manage about 15 iPhones for a small team in the UK and over the past week almost all the users have complained to me about the same thing. All but one of those who complained are on the Vodafone network the other uses Giff Gaff (O2?). Is this a widespread problem? Is Apple aware of the problem? Can you advise how to fix this issue? We have tried resetting all the phones and it has not helped. We have checked the microphones - they are working and switched on.
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Sep 30, 2016 2:31 AM in response to jackhahahahahaby maxgoesinternet,same here. Had that with 2 devices already. Iphone 6 and 7 both on ios10.
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Oct 2, 2016 8:39 PM in response to darren.sby DrewcypherX2345,Restarting doesn't work. Resetting the network settings doesn't work.
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Oct 3, 2016 6:59 AM in response to jackhahahahahaby orangebuckeye,I'm having the same problem on my iPhone 6Plus. All was fine until I updated to iOS 10.0.2 yesterday. Phones calls are intermediately not working. I can make and receive calls....but I cannot hear the other user on the other end.
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Oct 3, 2016 1:24 PM in response to jackhahahahahaby jomino,I sort of have this problem, as well as my wife. We just got our iphone 7's sent to us last week and intermittently when we make or receive calls, the other person on the line complains that they can't hear us or that we cut out or fade out, and it is really starting to get annoying. We have both checked our mic's on the voice memo app and when we call each other on our phones we can't seem to replicate the issue. We don't have the best reception in our home, but when we were using our old phones, we were also not using IOS 10, we hadn't updated until we had our new phones and we never had an issue, even with one bar. What is the problem?
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Oct 4, 2016 3:23 AM in response to jackhahahahahaby joergen.peter.guldfeldt@region,Have the same problem in DK (TDC) and is also on version 10.0.2. Restarts solves the problem....for a while. Fix this!
