farwest217

Q: help with phone performance /reset erase

My IPhone 5S is not working properly.  It started on Friday, previously it was fine.  The phone gets very hot and my battery, after a full charge only lasts about 3 hours.  Previously it lasted at least a full day, some times 2.  Also I do not have consistent cell reception, It had good reception up till Friday. My wifes IPhone 6 still has good reception – seems there is no problem with our carrier ( T Mobile).

 

I have turned the phone off and waited a while turned it back on – not a solution.  I have reset it by holding the home button and the on off button – Not a solution.  I have reset under settings, general, reset – reset all settings, reset network settings, reset location & privacy, all to no avail….

 

Any suggestions or solutions?

 

 

Also, if I reset/erase all content - I have backed up my phone, can I regain my pictures, text messages, contacts etc or or some or all gone for good?   any instructions if I can reload are appreciated, sorry just a newbie with technology!

 

thanks in advance for any help

iPhone 5s, iOS 9.3.5

Posted on Sep 16, 2016 4:08 PM