IOS 10 screws up my iPhone

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IOS 10 screws up my iPhone

Hello, I have installed the IOS 10 update three days ago on my iPhone 6s, and my phone has been acting out ever since. The music plays by itself, sometimes at an accelerated speed, Voice Control always pops up on my screen (Siri does the same as I tried to have her take over Voice Control), calls inexplicably drop (voice call, Whatsapp and FaceTime), the screen goes black for a few seconds, all this when I don't even touch my phone (except for when I'm actively calling someone). The battery is also draining out in a matter of hours even when I don't use my phone (I'm aware of apps running, but still). I have tried to do some research on the internet but all websites indicate that the IOS 10 issues have bene fixed by now, which clearly isn't my case. My phone was perfectly fine before this update, and I rebooted it many times since the update. I have also tried to connect my phone to my MacBook pro to operate some kind of magic with an update, but to no avail. Could anybody help and tell me how to fix those issues? Thanks!

iOS 10

Posted on Sep 16, 2016 5:14 PM

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Answer 1

darren.s

Community Specialist

Sep 17, 2016 12:43 PM in response to Kamillecam

Greetings, Kamillecam!
Thanks for using Apple Support Communities. It appears that the update to iOS 10 on your iPhone isn't working as expected. I'll be more than glad to help. Be sure to test the issue after every step.
How to back up your iPhone, iPad, and iPod touch -- Before troubleshooting any device, I always recommend a fresh backup. It's better to "have" one than to "need one".
1. Restart your iPhone, iPad, or iPod touch -- Never underestimate the power of a good restart.
2. Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings -- If you didn't back up your iPhone previously, you'll need to do so now. This process will completely wipe the iPhone to allow a fresh copy of the iOS to be installed.
The first time through, select "Set up as a new iPhone", log into iTunes & App Store and iCloud. Download some of the apps you've been having problems with and test. If everything is working as it should, continue on.
3. Restore your iPhone, iPad, or iPod touch from a backup -- Use this article to guide you through the process of replacing your personal information back on your phone.

Have a great day!

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