Hi,I have tried several time to restore,but it shows that couldn't be restore and unknown error (9),May I know what does it mean?hardware problem or software problem?

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Hi,I have tried several time to restore,but it shows that couldn't be restore and unknown error (9),May I know what does it mean?hardware problem or software problem?

iPhone 6 Plus, iOS 10

Posted on Sep 16, 2016 7:31 PM

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Answer 1

sterling r

Community Specialist

Sep 17, 2016 5:54 PM in response to hanchai

Howdy hanchai,

Thanks for using the Apple Support Communities!

I understand from your post that you're getting error 9 whenever you try and restore your iPhone through iTunes. We have a great article for this error, which will help you get it resolved:

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device

Take care.

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