iTunes 12.5.1. Crashed

Howdy there surjorimba,

It sounds like you are unable to launch iTunes after you updated it. That can be pretty frustrating but I do believe I have just the thing for you. This article will help you with that very issue:

Fix unexpected quits or launch issues in iTunes for Windows

Thank you for using Apple Support Communities.

Hi,

I am also experiencing this problem on my Windows 7 machine and have tried all the suggestions, including installing the "itunes6464" and "itunes64" versions, after uninstalling all the apple software and deleting all apple related files in C:. With the "itunes64", itunes opens, but it crashes shortly after.

Please help!

I reverted to iTunes 12.4.3.1, but I had to clean out the registry of all instances where "apple, ipod, itunes" are referenced. iTunes 12.4.3.1 kept on crashing after the first installation of 12.5.1.21 and cleaning the registry did the thing.

After getting 12.4.3.1 working again and by some small glimmer of hope that 12.5.1.21 would now install without any issues, was a very long shot which did not work.

Just remember to go to your iTunes music library and replace the "iTunes Library.itl" file with the .itl file from the previous version of iTunes. It should be in the "Previous iTunes Libraries" file.

So are you running 12.5 with old "iTunes Library.itl" or 12.4 version?

I tried 12.5 with prev. version of "iTunes Library.itl" but it still crashes.

This is really bad from Apple's part.

Here is my crash signature,

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: iTunes.exe

P2: 12.5.1.21

P3: 57d32fa7

P4: WebKit.dll

P5: 7602.1050.4.5

P6: 57c12000

P7: c000041d

P8: 0000000000645e36

P9:

P10:

Analysis symbol:

Rechecking for solution: 0

Report Id: fccbab6c-84f3-11e6-91d6-e82aead868d1

Report Status: 4

No. When you revert back to 12.4 after 12.5 was installed and uninstalled, there should be a pop-up message that tells you that the .itl file you have is for a newer version of iTunes.

I reverted back to the 12.4 version of the .itl file for use with iTunes 12.4. This way you keep you iTunes libraries.

If you still have the original error as posted then such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. CoreAudioToolbox.dll is part of Apple Application Support and can normally be found in

• C:\Program Files\Common Files\Apple\Apple Application Support or
• C:\Program Files (x86)\Common Files\Apple\Apple Application Support

where the name of the Program Files folder may vary by region.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

If you're getting a different error now when you either try to install or launch iTunes please post back with the details and I'll attempt to offer relevant advice for what to do next.

tt2

In my case, it is not "CoreAudioToolbox.dll", but "WebKit.dll". How do go about repairing this?

Fault bucket , type 0

Event Name: APPCRASH

Response: Not available

Cab Id: 0

Problem signature:

P1: iTunes.exe

P2: 12.5.1.21

P3: 57d32fa7

P4: WebKit.dll

P5: 7602.1050.4.5

P6: 57c12000

P7: c000041d

P8: 0000000000645e36

P9:

P10:

I repaired the component using the method shown in one of the above posts, but still I've the same problem,

Faulting application name: iTunes.exe, version: 12.5.1.21, time stamp: 0x57d32fa7

Faulting module name: WebKit.dll, version: 7602.1050.4.5, time stamp: 0x57c12000

Exception code: 0xc000041d

Fault offset: 0x0000000000645e36

Faulting process id: 0x1f98

Faulting application start time: 0x01d219c57f3eb4e0

Faulting application path: C:\Program Files\iTunes\iTunes.exe

Faulting module path: C:\Program Files\Common Files\Apple\Apple Application Support\WebKit.dll

Report Id: caf08ee8-85b8-11e6-91d6-e82aead868d1

The general steps are the same if it is a similar issue. WebKit.dll is also found in the Apple Application Support folder.

I've recently found cases where that approach doesn't work however. It seems to be a different problem relating to registration of the dll file, however registering it by hand doesn't work. In my particular case iTunes would open but crash on attempting to access the iTunes Store. Try the following approach, if won't do any harm even if it doesn't help.

Enter one of the following in a command prompt where the path to your version of WebKit.dll indicates which you should choose:

SET PATH=%PATH%;C:\Program Files\Common Files\Apple\Apple Application Support

SET PATH=%PATH%;C:\Program Files (x86)\Common Files\Apple\Apple Application Support

Weirdly once I got mine working I was able to reset my path and visiting the store no longer causes iTunes to crash.

tt2