surjorimba

Q: iTunes 12.5.1. Crashed

Last night I upgraded my iphone 5S 32 GB to iOS 10.0.1. It worked perfectly.

 

However this morning I connected it to my iTunes 12.1.2 (Windows 7 64-bit) but it iTunes couldn't read my iPhone. There was a writing in the box: "itunes could not connect to this iphone because an invalid response."

 

I read in this forum that to run a iOS 10 iPhone, I need to upgrade my iTunes to 12.5.1. I thought maybe this was my problem. Several advice in the net said that I should do this and that. But my best guess was it's a problem with me recently upgraded iOS. I connected my iPad and my wife's iphone (using previous iOS 9.xx) and iTunes can read those devices.

 

Maybe the problem was confirmed, I must upgrade iTunes to 12.5.1. So I did.

 

But now the iTunes 12.5.1. don't want to launch after installed. It crashed. Here's the details written in the box:

 

Problem signature:

  Problem Event Name:    APPCRASH

  Application Name:    iTunes.exe

  Application Version:    12.5.1.21

  Application Timestamp:    57d32fa7

  Fault Module Name:    CoreAudioToolbox.dll

  Fault Module Version:    7.10.7.0

  Fault Module Timestamp:    57860760

  Exception Code:    c000001d

  Exception Offset:    00000000005f96d0

  OS Version:    6.1.7600.2.0.0.256.1

  Locale ID:    1057

  Additional Information 1:    86a5

  Additional Information 2:    86a599f99c7c0b061be0ac10bc599c0b

  Additional Information 3:    821c

  Additional Information 4:    821cddb6b351734b163b930facf929fd

 

Can anyone help me with this? Thank you.

 

Suryo

Jakarta, Indonesia

Windows 7

Posted on Sep 16, 2016 9:42 PM

Close

Q: iTunes 12.5.1. Crashed

  • All replies
  • Helpful answers

Previous Page 2 Previous Page 2