csrohit

Q: Black screen for 10 seconds and then lock screen after ios 10

I am facing an issue where my iphone 6 randomly shows black screen with a little loading circle in the center for around 10 seconds and then wakes up at the passcode lock screen.

Called up Support and they mentioned to install ios 10 via itunes instead and setup as a new device and not to restore from the backup to diagnose the issue.

Is anyone else having the same issue? Any suggestions that might be quicker than the one mentioned by Apple Support

iPhone 6, iOS 10

Posted on Sep 17, 2016 1:28 AM

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Q: Black screen for 10 seconds and then lock screen after ios 10

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  • Helpful answers

  • by mmansour [MSFT],

    mmansour [MSFT] mmansour [MSFT] Sep 17, 2016 3:50 AM in response to csrohit
    Level 1 (4 points)
    iPhone
    Sep 17, 2016 3:50 AM in response to csrohit

    COworker and I has this exact issue. Getting really annoying. The app I was on lost its place, its like crashes are happening

  • by cristianvln,

    cristianvln cristianvln Sep 17, 2016 10:12 AM in response to csrohit
    Level 1 (4 points)
    Sep 17, 2016 10:12 AM in response to csrohit

    I'm also seeing this randomly.

    This occurred after installing ios 10 what was labeled as RC, but I don't have any update on it showing up

  • by csrohit ,

    csrohit csrohit Sep 17, 2016 12:10 PM in response to mmansour [MSFT]
    Level 1 (10 points)
    iCloud
    Sep 17, 2016 12:10 PM in response to mmansour [MSFT]

    I wiped out the device as per the customer care and then I did following two things -

    1) Installed Outlook app, Authenticator (Microsoft App) and Whatsapp

    2) Removed some of the native apps like stocks, watch, podcasts, home, keynotes, pages and numbers etc but I don't remember all.

    and it happened again!!!!!!!

    This means my old settings and data don't have to do anything about it.

    Do you've anything common to what I did that might narrow it down?

    After Apple support told me to wipe out the data again and not to install any of the apps to check, I don't think this will be resolved very soon and hence trying somethings myself.

  • by csrohit ,

    csrohit csrohit Sep 17, 2016 12:11 PM in response to cristianvln
    Level 1 (10 points)
    iCloud
    Sep 17, 2016 12:11 PM in response to cristianvln

    I wiped out the device as per the customer care and then I did following two things -

    1) Installed Outlook app, Authenticator (Microsoft App) and Whatsapp

    2) Removed some of the native apps like stocks, watch, podcasts, home, keynotes, pages and numbers etc but I don't remember all.

    and it happened again!!!!!!!

    This means my old settings and data don't have to do anything about it.

    Do you've anything common to what I did that might narrow it down?

    After Apple support told me to wipe out the data again and not to install any of the apps to check, I don't think this will be resolved very soon and hence trying somethings myself.

  • by MacekmuriGS,

    MacekmuriGS MacekmuriGS Sep 21, 2016 12:28 PM in response to csrohit
    Level 1 (4 points)
    Sep 21, 2016 12:28 PM in response to csrohit

    I also have the same issue with Iphone6

  • by apretkel,

    apretkel apretkel Sep 30, 2016 6:41 AM in response to csrohit
    Level 1 (8 points)
    iPhone
    Sep 30, 2016 6:41 AM in response to csrohit

    there's a parallel thread on this issue: iOS 10 Black Screen Spinning Wheel