Finder not working

Question

bettybdne Author

Level 1

6 points

Finder not working

I just installed OS 10.11.6

Then tried to open my Applications Folder.

The only folder visible is a folder called Chrome Apps

I cannot access any of my applications from the Application Folder

Just before installing OS 10.11.6 my Applications Folder worked - and I ran Disk Utilities (I have been having problems opening documents in Word 2016 and have been trying to find a solution for that one.) Now everything is much worse.

SO FRUSTRATING!!

MacBook Pro (15-inch Early 2011), Mac OS X (10.6.8)

Posted on Sep 17, 2016 4:39 AM

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Answer 1

chris_g1

Community Specialist

Sep 17, 2016 5:00 PM in response to bettybdne

Hello bettybdne,
Thank you for using Apple Support Communities.

From your post, I understand that after installing OS X 10.11.6 you are not able to open your Applications folder and only see a folder called Chrome Apps. I know how important it is for your Mac to be running smoothly for you after an update. I recommend testing the issue while your Mac is in Safe Mode and/or in a new user account. The following articles have the steps you will need to test the issue in both Safe Mode and in a new user account:

Safe Mode

How to test an issue in another user account on your Mac

Best Regards

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