becktx
Level 1
(4 points)
iPhone
Q: Apple Media terms must be accepted but I can't get past the notice
I was unable to copy my iPhone 6s backup to my iPhone 7, so I used my iPad backup. When I turn on the new phone I get a message saying the media service terms and conditions have changed and I must agree before I can continue. But the message won't go away even with Cancel.
iPhone 7, iOS 10
by chris_g1,Solvedanswer
chris_g1
Community Specialists
Hello becktx,
Thank you for using Apple Support Communities.
I understand from your post that after restoring your iPad backup to your new iPhone 7 you are not able to agree to the terms and conditions or cancel them. I know how important it is for you to be able to set up your iPhone 7 so you can begin using it. Because your iPhone has become unresponsive in this manner, I would force restart your iPhone.
Restart your iPhone, iPad, or iPod touch
Thank you for using Apple Support Communities.
I understand from your post that after restoring your iPad backup to your new iPhone 7 you are not able to agree to the terms and conditions or cancel them. I know how important it is for you to be able to set up your iPhone 7 so you can begin using it. Because your iPhone has become unresponsive in this manner, I would force restart your iPhone.
Restart your iPhone, iPad, or iPod touch
How to force restart
You should force restart your iPhone, iPad, or iPod touch as a last resort, and only if it's not responding. Follow these steps to force restart your device:
- On an iPhone 7 or iPhone 7 Plus: Press and hold both the Sleep/Wake and Volume Down buttons for at least ten seconds, until you see the Apple logo.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Sleep/Wake and Home buttons for at least ten seconds, until you see the Apple logo.
