Yulia0303
Level 1 (8 points)
iPhone

Q: Notifications without sound

iPhone 6s. All notifications and messages are coming without sound (WhatsApp, Messages, e-mails). All settings are checked several times and they are ok. But still there is no sound. Please advise what to do. Thank you!

iPhone 6s, iOS 9.3.2

Posted on Sep 17, 2016 6:11 AM

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Yulia0303

Q: Notifications without sound

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  • by sterling r,

    sterling r sterling r Sep 17, 2016 6:19 PM in response to Yulia0303
    Community Specialists
    Sep 17, 2016 6:19 PM in response to Yulia0303

    Hello there, Yulia0303!

     

    Thanks for reaching out to the Apple Support Communities! It sounds like you are having issues with the sounds on your Notifications. I know how important it is to be sure sounds are working properly.First, if the sounds are not working for your iPhone in general, such as with ringtones as well as notifications, check to be sure the button on the side of the phone is not orange. If the sounds are working for your ringtones but not the notifications, check out this article with steps to Restart your iPhone, iPad, or iPod touch. 

     

    The next thing you might want to try is going to Settings on the iPhone and then to Reset. Once there, tap Reset all Settings. This will reset the iPhone settings, but not erase personal information such as photos, contacts, or music. It will, however, remove Wi-Fi and VPN settings so be sure you have those settings and passwords ready for when the iPhone is started back up.

     

    If that doesn't work, it would be a good idea to be sure there is not a software issue as the root cause of this for you.

    1. Check out this article for the steps for How to backup your iPhone, iPad, and iPod touch. 
    2. Use this article for the steps to Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings.
    3. Once that is done, set the phone up as new and test the phone to see if the issue is still going on. Then, follow this article to Restore your iPhone, iPad, or iPod touch from a backup

     

    Cheers!