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Helpful answers
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Sep 17, 2016 7:14 PM in response to DudeUKby darren.s,
Hello DudeUK,
Thank you for bringing up your issues with the Apple Pencil and the iPad here in the Apple Support Communities. I understand how it is when things do not work. I am happy to offer some things to try to get this working for you again.
The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes. Use this article for help with that: How to back up your iPhone, iPad, and iPod touch.
Thank you for testing the Apple Pencil with a second iPad. We know the pencil works because it works on the second iPad, but is that second iPad running iOS 10? If not, it only tells us that the Apple Pencil is working, but not that it is going to work with iOS 10 at this exact moment. The Apple Pencil may need an update to allow it to work with the new iOS version. Please go to the App Store. Check if there are any updates available, specifically for the Apple Pencil. Make sure you have the Apple Pencil paired before you open the App Store.
If there aren't any that you download and install that resolve the issue, try to turn your iPad off, then back on again. Sometimes, that is all that is necessary to get all the connections reset and everything working properly again. This help article from Apple will assist you to do that: Restart your iPhone, iPad, or iPod touch. Please do not do the force reset, as that is not necessary at this time as your device is not exhibiting those symptoms.
If you still have issues, you will need restore your iPad back to factory settings using iTunes. This option will erase all the data on your iPad. Please ensure you have your backup completed prior to doing this step. The reason we need to use iTunes to do this step is because we need iTunes to help install a fresh version of iOS to the iPad. This help article from Apple will help you to do this step: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings. Please ensure you set the device up as new, and do not restore any information from an iCloud or iTunes backup yet.Once the iPad is set up as new, you will test to see if you are able to pair the Apple Pencil, and ensure it works with your iPad running iOS 10. If this issue is no longer happening, we know the issue was with some data on the device or in the iOS version, which will most likely be saved in your backups. You can manually bring data back using iCloud or iTunes, but do not restore from the backup as you will bring the problem right back in. Once you log back in to iCloud with the same Apple ID that you used previously, all your data saved in iCloud will start repopulating on the device. Depending on whether you have a Mac or PC and the iTunes version you have, you can use one of these 4 help articles will assist you in getting your music and other data back to your iPhone from iTunes:
1. iTunes 11 for Mac: Connect or disconnect your iPod, iPhone, or iPad2. iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad
3. iTunes 12 for Mac: Sync iPod, iPhone, or iPad
4. iTunes 12 for Windows: Sync iPod, iPhone, or iPad
Thanks again and have a great rest of your day. -
Sep 22, 2016 8:41 AM in response to darren.sby bryanhsia,I aslo had same problem, I restore my iPad Pro 12.9 still can not use Apple Pencil . It can not pair with iPad Pro 12.9 through blue tooth.
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Sep 22, 2016 9:55 AM in response to DudeUKby SWarner01,On a good note. I do not have this problem. (IPad Pro 12.9, iPencil, IOS 10.0.1)
