Jamiebriggs
Level 1 (7 points)
Apple TV

Q: No apps will open on my Apple TV

NO apps will open on my Apple Tv.  Updated to iOS 10 a few days ago and everything was fine.  Now, not a single app will open.   Tried restarting, no luck. 

Apple TV, iOS 10

Posted on Sep 17, 2016 7:13 AM

by Winston Churchill,Apple recommended
Winston Churchill Winston Churchill
Level 10 (104,013 points)
Apple TV
A:

Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

  1. Restart the Apple TV (Settings > System > Restart).
  2. Restart the Apple TV by removing ALL the cables for 30 seconds.
  3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
  5. Restore the Apple TV (Settings > System > Reset > Restore)

Posted on Sep 17, 2016 8:28 AM

Close
Jamiebriggs

Q: No apps will open on my Apple TV

  • All replies
  • Helpful answers

  • by Winston Churchill,Apple recommended

    Winston Churchill Winston Churchill Sep 17, 2016 8:28 AM in response to Jamiebriggs
    Level 10 (104,013 points)
    Apple TV
    Sep 17, 2016 8:28 AM in response to Jamiebriggs

    Try the following steps for the Apple TV 4, check whether things are working after each step where appropriate, before trying the next.

    1. Restart the Apple TV (Settings > System > Restart).
    2. Restart the Apple TV by removing ALL the cables for 30 seconds.
    3. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    4. Reset the Apple TV (Settings > System > Reset > Reset all settings)
    5. Restore the Apple TV (Settings > System > Reset > Restore)

  • by -stellarvore-,

    -stellarvore- -stellarvore- Sep 18, 2016 11:12 AM in response to Winston Churchill
    Level 1 (15 points)
    Apple TV
    Sep 18, 2016 11:12 AM in response to Winston Churchill

    That doesn't work.

     

    Seems to be  the tvOs 10 the issue for some users, after i updated the device,  in my case as soon as i go to the tab top charts the store doesn't work anymore, you have to reset and then navigate without going there. I also try restoring  the device through iTunes, i navigate for a while without going to top charts, the store  works, i went there and didn't work anymore, i don't think even helps to take to some apple store, i think this needs some update  to solve the problem.

  • by indothai,

    indothai indothai Sep 27, 2016 8:39 AM in response to -stellarvore-
    Level 1 (16 points)
    Apple TV
    Sep 27, 2016 8:39 AM in response to -stellarvore-

    Contact Apple Support and open a ticket.  It is a problem and they are not aware of it and it seems to only affect users outside of USA.

     

    I reverted back to 9.2.2 to get back to normal.