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New ios10 update won't allow AirPlay of Amazon Prime Video to Apple TV

I Updated 2 of my 3 phones and on both updated phones AirPlay does not work with Amazon Prime Video. The phone operating on 9.3.5 works great and my iPads still work. Is there a fix for the new ios10? Or is it a function no longer offered?

iPhone 6s, iOS 10

Posted on Sep 17, 2016 8:09 AM

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16 replies

Sep 12, 2017 1:38 PM in response to Laxdrewb

Amazon Video used to be a poor application but much better of late.


I subscribed to a sports channel with Amazon to watch US Open Tennis but also found I was unable to Airplay to the TV - afraid I'm unsure if it worked beforehand though from your comments it did.


There is talk of an Amazon Prime App coming to ATV - this will almost certainly come to ATV 4k nnounced today, I would hope ATV 4 will support it too but have zero hope of seeing it on ATV2 or ATV3.

Sep 19, 2017 9:26 PM in response to Carolelynn74

Maybe you’ve already tried this, but, airplay is finicky with Amazon prime app. Close the app and reopen it, that doesn’t work, turn on airplay mirroring, close and reopen app, keep doing this, eventually it works for me, and keeps working if I keep the app open, (plug it in, if necessary.) Sometimes closing the music app or closing overcast, and other apps helps. I know apple claims apps don’t need to be closed, but, I swear closing other apps solves problems, especially Apple Music app.


amazon prime app is coming later this year, the way it was stated, should be coming to at least ATV 4 & 4K.

Sep 17, 2016 8:25 AM in response to Laxdrewb

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

  1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
  2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
  3. Restart the Apple TV (Settings > General > Restart).
  4. Restart the Apple TV by removing ALL the cables for 30 seconds.
  5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  6. Restart your mobile device or computer.


If you continue to have problems contact Amazon, they may need to update their app.


For an all round better experience you can always use the iTunes Store to obtain your content.

Oct 3, 2016 8:00 PM in response to Laxdrewb

If you delete the Amazon Prime Video app, then restart your iPhone, then reinstall the app it works on a limited basis.

You can only watch videos that are streamed and not downloaded.

If the video is downloaded it won't work. Kind of stinks because you could play downloaded videos before the ios update.


Hopefully they will fix this issue.

New ios10 update won't allow AirPlay of Amazon Prime Video to Apple TV

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