iOS 10 update added mailboxes to email

Question

Tutusloo Author

Level 1

8 points

iOS 10 update added mailboxes to email

After recently updating to iOS10, my email has duplicate inboxes. Sometimes they are named by a sequence of numbers.

iPhone 6s Plus, iOS 10

Posted on Sep 17, 2016 8:45 AM

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Answer 1

i_rina

Community Specialist

Sep 18, 2016 7:39 AM in response to Tutusloo

Hello Tutusloo,

Thank you for using the Apple Support Communities. I know having an issue with mail on your iPhone is not what you expect. The good news is the following steps will be helpful in resolving your issue with mail, along with checking your email account from a computer and see if those duplicate inboxes show there. If these steps don't resolve your issue, a screenshot of this issue would be helpful, as well.

Get help with Mail on iPhone, iPad, and iPod touch

Cheers!

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Answer 2

Tutusloo Author

Level 1

8 points

Sep 20, 2016 4:19 PM in response to i_rina

Thanks for your reply. The extra mailboxes do not appear when using my mac.

Also, I tried removing the account from my phone and adding it back again. Unfortunately it did not help.

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Answer 3

sterling r

Community Specialist

Sep 22, 2016 8:26 AM in response to Tutusloo

Thanks for that additional info and replying, it really helps! Since that didn't resolve your issue, you should move on to making a backup of your personal data and Reset All Settings from Settings > General > Reset on your device. This resets all of your device’s settings like Wallpaper, Sounds, Display & Brightness, Background App Refresh, Date & Time, and removes all of your previously used Wi-Fi networks and passwords.

How to back up your iPhone, iPad, and iPod touch
Import photos and videos from your iPhone, iPad, or iPod touch
Reset iPhone Settings - iPhone User Guide

If that doesn’t resolve this issue with the extra mailboxes, use iTunes on your Mac or PC to restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software.

Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Have a great day and thanks for using the Apple Support Communities!

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