Dravot

Q: iTunes recognising iPhone

Dear all,

Hopefully someone can help!

I have recently purchased a new MBP :-) (very happy).

Sadly on connecting my iPhone 6, iTunes is recognising it as a separate device!

On my previous MBP, I would connect my iPhone and everything was on the menu on the side, it was automatic!

I don't understand why this is happening, does anyone else have this problem?

Any help or advice would be very much appreciated.

Thanks

 

P.s I am running a MBP 15.4, OS X El Capitan, v10.11.6

Posted on Sep 17, 2016 9:11 AM

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Q: iTunes recognising iPhone

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  • by Limnos,

    Limnos Limnos Sep 17, 2016 10:05 AM in response to Dravot
    Level 9 (54,101 points)
    Mac OS X
    Sep 17, 2016 10:05 AM in response to Dravot

    Did you transfer your library from the old computer?

  • by Dravot,

    Dravot Dravot Sep 17, 2016 10:07 AM in response to Limnos
    Level 1 (4 points)
    Mac OS X
    Sep 17, 2016 10:07 AM in response to Limnos

    Hi Limnos,

    Yes, i did, I am guessing that was the wrong thing to do!

  • by Limnos,

    Limnos Limnos Sep 21, 2016 7:53 AM in response to Dravot
    Level 9 (54,101 points)
    Mac OS X
    Sep 21, 2016 7:53 AM in response to Dravot

    Are you positive you transferred the old library? What exactly did you do?  This kind of thing usually happens when the phone is not seeing the old library to which it was last synced. Did you use Migration Assistant to transfer all your old files?  Did you replace the iTunes folder on the new computer with the entire iTunes folder from the old computer?

  • by Dravot,

    Dravot Dravot Sep 22, 2016 2:13 AM in response to Limnos
    Level 1 (4 points)
    Mac OS X
    Sep 22, 2016 2:13 AM in response to Limnos


    Hi,

    I didn't use migration assistant unfortunately, I copied the files onto a USB stick and transferred across.

    Is there any way of changing this and almost starting from scratch???

    Thanks very much

  • by Limnos,

    Limnos Limnos Sep 22, 2016 7:07 AM in response to Dravot
    Level 9 (54,101 points)
    Mac OS X
    Sep 22, 2016 7:07 AM in response to Dravot

    Apple's 6 page, exhaustively meticulous step-by-step instructions: How to move your iTunes library to a new computer - https://support.apple.com/HT204318  It is handy if you suspect any of your media are not in the standard location.

     

    My one-sentence summary if you use iTunes' default preferences settings:  Copy the entire iTunes folder (and in doing so all its sub-folders and files) intact to the other drive, hold down the option/alt key (shift on Windows) while starting iTunes, and when requested to select a library select the iTunes Library.itl file in the copied folder (Open a different iTunes Library file or create a new one - https://support.apple.com/HT201596).

     

    When this is to a new drive/computer put the copied iTunes folder in the default location of Macintosh HD > Users > *User Name* > Music  (or Home > Music) then you don't even need to start with the option key held down, iTunes will automatically look for it there.  (Make sure there isn't anything already in the iTunes folder there that you want to keep since you will be replacing it with the one you are moving.)  Remember to authorize the computer in iTunes to your Apple ID if you use this to sync to Apple mobile devices or play DRM protected media (e.g., movies).

     

    Certain items used in iTunes related activities are not stored in the iTunes library folder but in special folders.  If you are moving a library to a different computer you may wish to copy these too:

     

    - Apple Music cache files: http://dougscripts.com/itunes/2015/09/new-flush-apple-music-cache-files/ - ~/Library/Caches/com.apple.iTunes/SubscriptionPlayCache/ folder, which is sort of like an “iTunes Media” folder for Apple Music

     

    - iOS device backups, various preferences files: https://discussions.apple.com/thread/3285925