hoangtrunghuy

Q: "Phone" app freeze on iOS 10

Hello,

 

I would like to report an issue related to "hangs up" problem on iOS 10, iPhone 5S

 

PHENOMENON

    App does not response or need to wait for few minutes to response.

 

RELATED APPS

  • Phone
  • Here map

 

WHAT I DID

    The problem occurs after I upgrade my iPhone 5S to iOS 10

 

If you have any suggestion other than rolling back to iOS 9x, please kindly teach me.

 

Thank you.

 

Best regards,

Luck Hoang.

iPhone 5s, iOS 10

Posted on Sep 17, 2016 9:50 AM

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Q: "Phone" app freeze on iOS 10

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  • by davhaz,

    davhaz davhaz Sep 24, 2016 9:56 AM in response to Bryan72514
    Level 1 (8 points)
    iPhone
    Sep 24, 2016 9:56 AM in response to Bryan72514

    I have the same problem, anyone interested in suing Apple in a Class Action over this and all its other failed updates please send me your details.

  • by jjweid,

    jjweid jjweid Sep 24, 2016 10:56 AM in response to davhaz
    Level 1 (24 points)
    iPhone
    Sep 24, 2016 10:56 AM in response to davhaz

    Just out of curiosity, do you have a lot of voicemail saved from before the update? I wonder what would happen if you deleted as much of it as you can if the freezing would stop. I noticed that the voicemail peice had gone over all the saved messages and transcribed them.

     

    Just a thought.

  • by agilliam,

    agilliam agilliam Sep 24, 2016 11:05 AM in response to hoangtrunghuy
    Level 1 (4 points)
    Sep 24, 2016 11:05 AM in response to hoangtrunghuy

    MY IPhone 6s Plus still locking up and having to force reset to get it to unfreeze. It happens every few messages that come in. Text messages. Not voice messages or missed calls, though it does it on missed calls too. I'm getting really sick of apple in the fact that they still haven't fixed their native browser to fix the bug.  I still get clicks that don't respond until I rotate the phone from portra to landscape or Vice versa to get the touch or buttons to work. Very Annoying. Come on Apple fix this stuff   I left android for stability and performance and have yet to get either. Still poor call quality. People can't hear me or say I'm in a deep tunnel or sounding really muffled. Can't wait to dump this phone. Wanted iPhone 7 but honestly I'm done with the useless updates.

  • by hoangtrunghuy,

    hoangtrunghuy hoangtrunghuy Sep 24, 2016 12:27 PM in response to jjweid
    Level 1 (20 points)
    Mac OS X
    Sep 24, 2016 12:27 PM in response to jjweid

    Hi,

     

    I don't have any voicemail.

    I'm not sure this problem may relate to voicemail.

    It's totally gone when I accidentally restore the phone and (also accidentally) can not get my backup because of "invalid password" which I even did not set for backups.

  • by hoangtrunghuy,

    hoangtrunghuy hoangtrunghuy Sep 24, 2016 12:29 PM in response to Bryan72514
    Level 1 (20 points)
    Mac OS X
    Sep 24, 2016 12:29 PM in response to Bryan72514

    Hi,

     

    I have just updated iOS 10.0.2. It's still OK after problem's gone when I accidentally restore my phone and setup as new on.

  • by leonardo_ortiz1,

    leonardo_ortiz1 leonardo_ortiz1 Sep 24, 2016 2:06 PM in response to hoangtrunghuy
    Level 1 (4 points)
    Sep 24, 2016 2:06 PM in response to hoangtrunghuy

    I thought ios 10.0.2  would solve the problem... but it didn't. I dont know why Apple doesn't pay attention to us. Maybe they don't care about users of old phones ?? Isn't this forum read by Apple staff ?? What other option or way do we have to make Apple really know about this?? this is so annoying. Is there another "direct" channel to do Apple really does something about it ??

  • by stefanuswardoyo,

    stefanuswardoyo stefanuswardoyo Sep 25, 2016 8:05 PM in response to hoangtrunghuy
    Level 1 (4 points)
    iPhone
    Sep 25, 2016 8:05 PM in response to hoangtrunghuy

    Hello Guys,

    I also facing this problem, and frustating.

    I'm using iphone 6s and upgrade to ios 10.0.0 without any problem, so that I suggest my wife which use iphone 6 to upgrade. When she upgrades it's already 10.0.2...

    But, after upgrade, she got problem and the iOS seems not good for her. Even to open lock screen is very difficult, since the touch ID in iphone 6 is less responsive  then the newer generation.

    But the worst problem is about Phone and Message app built in from Apple.

    After several calls, the phone app cannot be used, even Whatsapp Call also cannot.

    And incoming call also not appear in the phone !!

     

    This is crazy bugs from Apple, did they hear it ?

     

    Anybody can help me how to downgrade to earlier version of iOS ?

  • by maciej_w,

    maciej_w maciej_w Sep 26, 2016 12:40 AM in response to hoangtrunghuy
    Level 1 (4 points)
    Sep 26, 2016 12:40 AM in response to hoangtrunghuy

    Hello,

     

    I have the same issue. In my opinion this is some iOS 10 problem, huge request to Apple to analyse this.

     

    Regards

  • by rk2tiger,

    rk2tiger rk2tiger Sep 26, 2016 8:03 AM in response to hoangtrunghuy
    Level 1 (4 points)
    iPhone
    Sep 26, 2016 8:03 AM in response to hoangtrunghuy

    I Am facing same issue after ios 10 update to my ip 6s as the phone app is freezing.

    much frustrating and never expected from apple. Even 10.1.2 update is not able to resolve this freezing issue

  • by leonardo_ortiz1,

    leonardo_ortiz1 leonardo_ortiz1 Sep 26, 2016 8:14 AM in response to hoangtrunghuy
    Level 1 (4 points)
    Sep 26, 2016 8:14 AM in response to hoangtrunghuy

    It's frustrating to know that if your iphone is not within the warranty period, you can't not contact the Apple Support team at least to report a bug like this.

  • by stefanuswardoyo,

    stefanuswardoyo stefanuswardoyo Sep 26, 2016 8:24 AM in response to stefanuswardoyo
    Level 1 (4 points)
    iPhone
    Sep 26, 2016 8:24 AM in response to stefanuswardoyo

    I do reset all setting, and problem seems to disappear

     

    Setting - General - Reset - Reset All Setting

  • by agilliam,

    agilliam agilliam Sep 26, 2016 8:27 AM in response to leonardo_ortiz1
    Level 1 (4 points)
    Sep 26, 2016 8:27 AM in response to leonardo_ortiz1

    IIt's bs. Their should be a law hat states if the device manufacturer forces you or your device to update,  they must give you technical support. Maybe enough people should band together as a team. Apple has gone down badly.   I'm severely angry that I have been purposely not downloading and installing the new patches. After 2 months of declining when I went to bed one night and woke up the next my phone had been updated. It's really illegal since you own the device. They are taking control of it when you own it. Why haven't they fixed safari yet either?? Still have to rotate the phone to get it to recognize my taps or selections. It's very annoying. I'm seriously going back to either blackberry or android. There are barely any apps out there for iPhone, and there are some really good apps but Apple wants to take control so they won't approve really good apps. They want you to have what they feel you need and that's it.

     

    MY phone still locking up on random text messages and missed or even answered calls. It's not consistent in times or the number of texts between but it's consistently inconsistent. This phone is not working out for my business needs. It's causing me to loose business. Still getting the what I can't hear you, you sound garbled or muffled. Thought they fixed that on 10.0.2. Bleh.

  • by leonardo_ortiz1,

    leonardo_ortiz1 leonardo_ortiz1 Sep 26, 2016 8:44 AM in response to stefanuswardoyo
    Level 1 (4 points)
    Sep 26, 2016 8:44 AM in response to stefanuswardoyo

    I have already done that. And unfortunately it doesn't work.

  • by oldcache,

    oldcache oldcache Sep 26, 2016 8:59 AM in response to hoangtrunghuy
    Level 1 (8 points)
    Photos for Mac
    Sep 26, 2016 8:59 AM in response to hoangtrunghuy

    Same problem here.  The phone is unresponsive for maybe 10 to 30 seconds (it varies) after ending a call.

     

    There's also another problem with the keyboard that causes messages to freeze the phone.  Another thread for that. -->>  iOS Default Keyboard Causes Apps to Freeze on 7 Plus

     

    Using 5SE with 10.0.2

  • by jjweid,

    jjweid jjweid Sep 26, 2016 9:28 AM in response to hoangtrunghuy
    Level 1 (24 points)
    iPhone
    Sep 26, 2016 9:28 AM in response to hoangtrunghuy

    I'd like to suggest to all of  still having this issue:

     

    For the 6, try performing a complete backup and then wiping it. Don't restore the backup. Just try it for a few days. If it acts fine then you know it was a conflict with some remenent of the old OS files on the phone.

     

    I know it's not the best solution but most people seem to get out of the issue by wiping the phone.

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