hoangtrunghuy

Q: "Phone" app freeze on iOS 10

Hello,

 

I would like to report an issue related to "hangs up" problem on iOS 10, iPhone 5S

 

PHENOMENON

    App does not response or need to wait for few minutes to response.

 

RELATED APPS

  • Phone
  • Here map

 

WHAT I DID

    The problem occurs after I upgrade my iPhone 5S to iOS 10

 

If you have any suggestion other than rolling back to iOS 9x, please kindly teach me.

 

Thank you.

 

Best regards,

Luck Hoang.

iPhone 5s, iOS 10

Posted on Sep 17, 2016 9:50 AM

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Q: "Phone" app freeze on iOS 10

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  • by saÅ¡a-aleksandar,

    saša-aleksandar saša-aleksandar Sep 29, 2016 8:54 AM in response to hoangtrunghuy
    Level 1 (4 points)
    iPhone
    Sep 29, 2016 8:54 AM in response to hoangtrunghuy

    Having same issue with my iPhone 6s Plus. Phone app is just freezing with 10.0.2.

    After i've disconnected Outlook, Gmail and Exchange as described problem was suddenly solved.

  • by binaryni,

    binaryni binaryni Sep 29, 2016 4:24 PM in response to jrs000
    Level 1 (23 points)
    iPhone
    Sep 29, 2016 4:24 PM in response to jrs000

    There are at least 5 other posts reporting this same problem:

    https://discussions.apple.com/thread/7671180

    https://discussions.apple.com/thread/7666112

    https://discussions.apple.com/thread/7671366

    https://discussions.apple.com/thread/7681132

    https://discussions.apple.com/thread/7679372

    "Phone" App keeps crashing under iOS10, reboot, reset do not help.

    Apple, please tell me you are gonna fix it in 10.0.3!!!

  • by binaryni,

    binaryni binaryni Sep 29, 2016 4:52 PM in response to maciej_w
    Level 1 (23 points)
    iPhone
    Sep 29, 2016 4:52 PM in response to maciej_w

    Man, you saved my day! Thanks you!

    I have been bugged by this for the entire last week!

     

    Shame on Apple for releasing such buggy software!!!

  • by FishyDelishy,

    FishyDelishy FishyDelishy Sep 30, 2016 6:13 AM in response to hoangtrunghuy
    Level 1 (4 points)
    Sep 30, 2016 6:13 AM in response to hoangtrunghuy

    I've been struggling with this problem since upgrading to iOS 10, I also updated to iOS 10.0.2 and still had the problem.  My iPhone 6s would hang/freeze when receiving calls.  Sometimes the phone would come back after 20-30 seconds, other times it would reboot completely.  Whenever I tested this at my office during the day it would fail.

     

    Apple Support had me try and restore my phone through iTunes without restoring my data.  I did this at home in the evening and the phone seemed to then work OK.  Apple Support think it's something in my data causing the issue.  However I restored my phone and restored my data and the phone worked OK at home.

     

    The next day at the office the phone failed again and failed 9 out 10 times I tried it.  I tried removing my Exchange contacts and that didn't make a difference.

     

    I then realised the difference between the office and my house is the mobile network.  At home I have a 3G signal, at work I have a 4G signal.  I found that if I go to Settings > Mobile Data > Mobile Data Options > Enable 4G and change the setting from Voice & Data to Data Only my phone works all the time!! (I hope I'm not tempting fate saying that!)

     

    It seems that iOS 10 has a problem with voice calls over a 4G network.  I'm with EE in the United Kingdom. 

     

    As a extra aside, in Settings > Contacts I disabled Contacts Found in Apps as I thought that might affect it.  I'm not sure that it does as with this off and 4G Voice on the phone fails.  Might be worth experimenting for others though.

     

    So the 4G setting seems to have fixed the issue on my phone.   If anyone else finds disabling 4G fixes there phone please post it here!

  • by agilliam,

    agilliam agilliam Oct 2, 2016 6:10 AM in response to hoangtrunghuy
    Level 1 (4 points)
    Oct 2, 2016 6:10 AM in response to hoangtrunghuy

    MY iPhone 6s Plus has developed a new issue as well as locking up more frequently. It locks up when doing a lot of web browsing. Or even looking at my photos. The app freezes and I can't get out of it or change apps. Won't even let me kill the app. But now my camera has messed up. It doesn't show anything but a black screen and if inswitch between modes like video to still to slow mo. It shows live view then goes blank. If I reset the phone it works fine for a while.

    PLease fix fix this this is becoming more and more inconvienient.

  • by Hjharris,

    Hjharris Hjharris Oct 3, 2016 6:09 AM in response to hoangtrunghuy
    Level 1 (4 points)
    Oct 3, 2016 6:09 AM in response to hoangtrunghuy

    I had the same problem - phone function was locking up occasionally.  I was at the Apple Store Friday about a problem with my iPad.  i mentioned the phone problem to the technician and he had me do a phone reset and this fixed all the problems.  The only downside is that any settings that were created, such as ringtones, wallpaper, screen font, all go to default and have to be respecified. 

     

    The process is:   Settings, General, scroll to bottom, Reset, Reset All Settings.

  • by oldcache,

    oldcache oldcache Oct 3, 2016 9:22 AM in response to Hjharris
    Level 1 (8 points)
    Photos for Mac
    Oct 3, 2016 9:22 AM in response to Hjharris

    Reset makes no difference to me.

     

    I'd reported this as a bug a couple of days ago along with a log file.  The report has now been closed as duplicate of another report. So at least it's known about.

  • by Bmart555,

    Bmart555 Bmart555 Oct 4, 2016 2:17 PM in response to hoangtrunghuy
    Level 1 (4 points)
    iPhone
    Oct 4, 2016 2:17 PM in response to hoangtrunghuy

    I have an iPhone 5C.  Phone call is biggest problem.  It will stop in the middle of a conversation.  Sometimes I can still hear the person but they can't hear me.  Only solution is to call back and start the conversation somewhere in the middle.  Today it happened 4 times on the same call over a 15 minute conversation.  The phone sometimes looks to be normal but my voice cannot be heard.  Other times my phone goes into what appears to be shutting down  You know the little spinner in the middle of the screen.  But it doesn't shutdown, it will just require me to sign back in with the Home Button.  The dropped call used to happen more frequently than I like with the 9.3 iOS, but I chalked that up to bad service/dropped call.  But now it is much more frequent with iOS 10.0.2 than before.  And I'm still calling form the same location my home office.  

  • by Laxarus,

    Laxarus Laxarus Oct 5, 2016 7:34 AM in response to hoangtrunghuy
    Level 1 (4 points)
    iPhone
    Oct 5, 2016 7:34 AM in response to hoangtrunghuy

    I have iPhone 6s and after iOS 10 update, the contacts and phone apps freeze regularly. The screen becomes unresponsive. The app crashes or I need to shut down the  app. It has become so annoying.

  • by Hjharris,

    Hjharris Hjharris Oct 5, 2016 8:01 AM in response to oldcache
    Level 1 (4 points)
    Oct 5, 2016 8:01 AM in response to oldcache

    Did you do a "Reset All Settings"?   This was a complete fix for me.  (Except for having to reaccomplish my wallpaper, ringtone and such customizations I'd added).

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