lj_1
Level 1 (26 points)
iPhone

Q: Iphone 7 gets really hot during use.

 I just received my iphone 7 in Jet Black and the phone gets very hot while i'm using it.  Does apple know about this issue?

<Edited by Host>

iPhone 7, iOS 10

Posted on Sep 20, 2016 3:40 AM

by Rocco02,Solvedanswer
Rocco02 Rocco02
Level 1 (14 points)
A:

Hello, I got my iphone 7 today at 3pm. By 6pm Battery about dead. (hardly used it). It also gets very hot just when sending a few text. Also, within five minutes went from 97% battery to 86%. This is so frustrating especially for a $750 phone. I can only imagine what the battery life would be if I used it how I usually would with my old iphone 5c. I really hope there is a recall. My phone seriously is getting extremely hot. Its almost scary.

Posted on Sep 19, 2016 6:10 PM

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Q: Iphone 7 gets really hot during use.

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  • by Geekzilla33,

    Geekzilla33 Geekzilla33 Oct 16, 2016 1:21 PM in response to lj_1
    Level 1 (4 points)
    Oct 16, 2016 1:21 PM in response to lj_1

    I am a Vodafone UK customer and received my iPhone 7+ 128gb matte black on Friday 14th October. Following a day of perfect performance the phone began to increase in temperature to the point that the excessive heat dialogue was displayed and the phone shut down. After 20 mins of cool down it came back on but was still excessively hot. I turned the phone off but it continued to remain hot. Finally after 2 hours the phone could be turned back on. Despite the phone being turned off the battery had dropped from 95% to 32%. Could the phone be operating despite being switched off?

     

    I performed a hard reset and Vodafone UK are going to replace the unit (in the next 6 weeks). Hopefully the replacement device will operate better than this one.

     

    I have been an iPhone owner since the 3GS and this is the first time I have been disappointed by the device. I hope Apple acknowledge this issue as being outside of normal operating parameters and assist their customers. 

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