iPhone
Q: Stuck on "Syncing iPhone." when Updating to iOS 10
I connected my iPhone 6 Plus to my PC using a USB cable. I was notified through iTunes that there was a new iOS update (10 from 9.3.5). I backed up my iPhone first (no problems), then told it to download and install the update. The iTunes window says "Preparing iPhone for Software update..." and there is a popup window in front that says "Syncing iPhone." with a green bar going across.
It has been doing this for a number of minutes with no sign of progress. There does not appear to be a way to cancel. Is this stuck? If so, what can I do that wouldn't hurt my phone?
iPhone 6 Plus, iOS 9.3.5, Updating to iOS 10
Posted on Sep 17, 2016 2:29 PM