Phone not connecting to itunes (iOS 10 fault?)

Whenever I connect my phone to my computer iTunes pops up with "iTunes could not connect to the iPhone because of invalid an response was received from the device" And my phone has the trust this computer pop up come up, I hit trust and nothing happens. I unplug and replug in the iPhone and the same thing happens. I have tried everything I could find including reseting settings, location & Privacy, network settings, changing USB cords several times, turning both devices on and off again. This only started happening after I upgraded to the new iOS. I only plug in my phone to my computer once a month or so to put on new content and take off the old.


Thanks

Posted on Sep 17, 2016 2:48 PM

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10 replies

Sep 17, 2016 3:20 PM in response to punkcoreyoda

No. The update did not break your phone. Your phone is fine. The OS on your Mac is simply too old. There have been 4 major releases of OS X since it was current and a 5th is coming this week. Time and technology march on.

If your Mac is capable of running 10.11, you can update for free in the Mac App Store.


OS X Sierra, scheduled for release on Tuesday, will require a Mid 2010 or newer MacBook Pro.


Downgrading iOS is not and has never been supported.

Oct 15, 2016 7:55 PM in response to KiltedTim

KiltedTim wrote:


No. The update did not break your phone.


Except it did. Before the update, the phone synced with the most up-to-date version of iTunes available. After the update, it just throws errors. iOS used to be able to talk to iTunes 12.2.2, so that means the code to do so had already been written, works and was released to the general public. Apple decided to strip it out of future versions of iOS rather than allow for some level of backwards compatibility.

It's perfectly understandable that an older version of iTunes wouldn't support all the features of newer iOSs, but one also expects some level of basic functionality. For backing up unsupported settings and data, the iOS device could simply prepare a backup file and send it to iTunes for storage. iTunes wouldn't be able to access the content of that backup, but it would still be stored if it were needed for a restore or hardware upgrade. Has the media that iTunes plays somehow drastically changed over the last several years? Over the last decade? Nope. Even if it had, just sync the files and store them.

Sorry, dealing with the same issue here. Contrary to the documentation I'm seeing online, iTunes 12.2.2.25 worked just fine with iOS 9.2. I refrained from further updates for a while, in fear that the creeping usability issues (such as the horrific Music app) would spread to other areas of the OS. I finally caved in hopes that iOS 10 would somehow fix the recurring kernel panics my iPhone 5 was suffering - no joy. So now I have a phone that crashes constantly but has my stuff on it, and a brand new 6s that I can't put my music on.

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Phone not connecting to itunes (iOS 10 fault?)

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