TVOS10 Bug: An error occurred loading this content

Winston,

Since you seem to know all bugs for TVOS 10, I presume you are an Apple employee. While your post is of virtually no help, it does alert me to the possibility that I was unclear. Not a single aspect of my physical environment has changed. I use all Apple technology for computers and wifi. Cables are the same, computers are the same, iTunes server is the same, wifi is the same, TVs are the same, Apple TV devices are the same and cable provider is the same. No physical devices have been changed (aside from my new iPhone 7 that does not appear to be critically involved in my watching AppleTV aside from being used as a remote). However, it is possible that the update raised the HDCP protocols beyond the level of my cables. However, I would be very curious how it is possible that the protocol would work for every movie purchased from Apple iTunes, but not for movies that were ripped by me and that have always worked on this same device until 2 days ago when it was updated.

I am also curious how someone who definitively knows every bug in TVOS 10 doesn't know whether or not there are AppleTV 4 devices in stores without TVOS 10, It would seem an Apple employee should know.

In short, I am still waiting for useful information.

Thanks for the attempt Winston.

1. Thanks for removing any subtlety from my point. No one but an Apple employee would know every known bug and be able to opine.

2. Not a network issue as everything else goes to Apple TV effortlessly. The only things that do not get through are non-Apple files that previously went through fine. Additionally, the network still produces the video without any problem to other Apple TV. I should not have to keep reiterating prior points that are clearly made. Also, Network issue do not sporadically happen. That is asinine.

3. Not related to Plex, it can play things that AppleTV 4 can no longer play in home sharing. Plex works fine, only change between two AppleTVs and the entire network system is the upgrade to TVOS 10.

4. I would like to stop wasting my time with Apple fan boys who rush to the defense of Apple. I am a shareholder in Apple and have used Apples since the Apple II. I myself am an Apple fanboy. Please do not respond to my issue unless you have a valid and rational explanation of a potential problem rather than another excuse why Apple is not top blame.. EVERY issue related to this error has been HDCP protocols, which likely means that Apple did something with the update they did not intend to that resulted in an escalation beyond HDCP PROTOCOL FOR UNSIGNED VIDEO. Since my cable handles 3D 1080p video, I don't think that's the problem. Let someone with actual ideas respond rather than defensive fanboys. I love Apple as much as the next guy, but I am tired of wasting my time with the and that was made clear. Ultimately, the problem boils down to what increased HDCP protocols did Apple initiate with this upgrade and is it Apple's intent to only accept their files. If so, I need to implement an alternative system so that I can still utilize non-Apple data files.

Well, I spent an hour with Apple this morning trying to solve the problem by walking through all of the steps that I had done yesterday. However, at the end of the call the service person sent me instructions for restoring the AppleTV by using a USB-C cable to restore through iTunes (who knew). While restoring to TVOS10 did nothing, I was able to restore to 9.2.2 and everything worked brilliantly. I notified Apple and they have flagged it as a bug and are sending to TVOS for repair in next OS version. Apple service reps suggestion was not to upgrade.

By the way, A colleague of mine who also maintains his own library as the preferred viewing method has the same issue.

In short, it was the upgrade, it is a bug, AppleTV4 can be restored to lower OS and the problem was in no way environmental.

Hopefully this helps the other people with their own movie libraries.

Apparently the answer will not go through, but it is identical for restoring the iPhone to earlier OS.

I think it is happening because I encode a third track of Audio (DTS passthrough) so that I can watch in DTS on Plex in my theater room when I am too lazy to put the Blu-Ray in. These files have always played fine prior to TVOS10, but none played after.