Q: TVOS10 Bug: An error occurred loading this content
I have two AppleTV 4 devices. One has updated to TVOS10, while the other has not. The one that HAS updated gives the error in the subject of this post and also will not play in PLEX. No hardware changes have been made. Both connect to the same iTunes Library. The non-upgraded device plays everything fine. The only difference between the two boxes is the upgrade to TVOS10. I have rebooted and restored to factory settings the upgraded unit to no effect. I have rebooted wifi, iTunes, the computer iTunes is on. Again, to no effect.
Here are the questions:
1. Is this a known bug that will hopefully be resolved quickly?
2. Is there a way to return the AppleTV 4 to a lower OS version?
3. Is there a way to return the AppleTV 4 for a non-TVOS 10 version?
4. Are the AppleTV 4s in the store upgraded to 10? If not I could toss this one and buy another, but never upgrade.
5. What is the cause of this message?
Mac Pro, OS X Mavericks (10.9.5), Uprgrade = Random Reboots
Posted on Sep 17, 2016 2:54 PM
Well, I spent an hour with Apple this morning trying to solve the problem by walking through all of the steps that I had done yesterday. However, at the end of the call the service person sent me instructions for restoring the AppleTV by using a USB-C cable to restore through iTunes (who knew). While restoring to TVOS10 did nothing, I was able to restore to 9.2.2 and everything worked brilliantly. I notified Apple and they have flagged it as a bug and are sending to TVOS for repair in next OS version. Apple service reps suggestion was not to upgrade.
By the way, A colleague of mine who also maintains his own library as the preferred viewing method has the same issue.
In short, it was the upgrade, it is a bug, AppleTV4 can be restored to lower OS and the problem was in no way environmental.
Hopefully this helps the other people with their own movie libraries.
Posted on Sep 18, 2016 2:55 PM