signing out of an iCloud account that no longer exists

Question

signing out of an iCloud account that no longer exists

Ongoing problem with NO SOLUTION

We had a yahoo email for over 15 years. It was our iTunes account name.

Yahoo trashed our email with a glitch and we lost over 400 emails.

We opened a google gmail account. Life is better.

However, my iPad won't quit thinking the old yahoo address is our iCloud account.

Here's the biggest kicker. I hate cloud anything. I don't use it. I don't want it. I want it to go away forever.

Problem. My iPad will not shut up. It asks me to sign into this old yahoo id about every 75 seconds WHILE I AM USING THE FREAKING IPAD.

I have spent no less than 2 hours on the phone with apple folks and they keep asking me to do the same things over and over and THEY DON'T WORK. I don't know the password to this account. If I get it to ask to reset the password, it

Posted on Sep 17, 2016 5:07 PM

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Answer 1

Oct 13, 2017 7:07 AM in response to leannfromspokane

Thank you

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Answer 2

zinacef

Level 10

88,810 points

Sep 17, 2016 7:01 PM in response to leannfromspokane

Unfortunately, the only way to get rid of the annoying pop-up message is to sign in with the old Apple ID (the Yahoo email) with the password you used with that old ID. After signing in, then you would sign out completely, including signing out of Find My Device.

After, you can then use the new Apple ID (the Google one) to sign in.

If iCloud asks you for the password to your previous Apple ID - Apple Support

What to do after you change your Apple ID email address or password - Apple Support

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Answer 3

Sep 17, 2016 7:13 PM in response to zinacef

My post got cut off on the original post - another accomplishment in this issue.

LITERALLY everything has been tried.

The old yahoo account DOES NOT EXIST ACCORDING TO APPLE and I cannot recreate it or resurrect it from the dead.

The apple folks told me to do the same things over and over and over and over - NOTHING WORKS.

THERE IS NO PASSWORD TO THIS OLD EMAIL ACCOUNT THAT WILL EVER WORK BECAUSE IT IS NOT AN ACCOUNT - THIS IS A TERMINAL ERROR IN APPLE THAT THEY CANNOT SOLVE SO FAR.

Your suggestion is well intentioned but I have been there, done that over the past TWO YEARS.

Overtime there is an update on IOS then the stupid thing gets stimulated and starts all over again.

THE definition of stupidity and idiocy is doing the same thing over and over hoping for different results.

Apple has NO OTHER ideas except to completely wipe the iPad and that doesn't work either because the back up contains the same ingrained problem.

If you watch the threads - I am not alone and apple has done NOTHING to fix this.

So, everything has been tried. Sneaking in through FaceTime. Trying to change the apple id back to the old email. Trying to reset the password - IT DOES NOT WORK.

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Answer 4

Sep 17, 2016 7:26 PM in response to leannfromspokane

OK, so, need some clarification about the old Yahoo ID and the new Gmail ID. The old Yahoo ID used to be your User ID on your Apple account, correct? And it had iCloud set up for that account. You then started using a Gmail ID for your Usesr ID on your Apple account.

1. Did you set up a brand new Apple account with that Gmail ID, or did you EDIT the Yahoo ID on your Apple account, and change it to a Gmail ID?

2. You are getting the requests to sign into the Yahoo version of your iCloud account. Do you have that Yahoo version signed in anywhere on your devices or computers running iCloud? Is the Gmail ID signed in to Settings>iCloud on your device?

3. What is the exact test in the box you are seeing, and can you think process that you may be doing when this request displays?

Cheers,

GB

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Answer 5

Sep 17, 2016 7:39 PM in response to gail from maine

We simply changed the account we had (using the old yahoo name) to reflect the new gmail account.

Somehow my iPad developed a problem and held on to the old yahoo account as the id.

It will not let me change it or delete it.

The account was changed on our iMac and every single device we own got the change except my iPad. It is very very strange. It really confused the apple folks.

We have never once ever accessed our iCloud account and have no intention to do so. There is nothing stored there.

My big gripe is that my iPad flashes up the login to your apple id for iCloud or some such verbiage and it does it every 75 seconds for eternity no matter. I just push Not Now but it is nerve wracking, annoying and completely unnecessary. It interrupts anything I do - Safari, games, email, music - whatever, if the screen is on - it is popping up.

This request flashes all the time - 24/7 and eventually slows down over a period of months. BUT any type of update or new download sets this stupid thing off and it just starts all over again. Every 60-75 seconds I have to push NOT NOW.

I want a box that says F OFF or DIE.

Apple acted like they had never heard of this problem yet the threads are chalk full of references to folks having the exact same problem on all kinds of devices.

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Answer 6

Sep 17, 2016 7:44 PM in response to leannfromspokane

Thank you apple for deleting one of my posts because I said I did not like iCloud.

How very politically correct of you.

Just because I don't like one of your products doesn't give you the right to censor.

I am sincerely asking for help with a problem apple can't solve.

Let me get some help please.

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Answer 7

Shevy734

Level 1

10 points

Sep 17, 2016 7:55 PM in response to leannfromspokane

Try updating your phone. The same thing happened to me and I updated my phone to 9.3.5 and it automatically got fixed.

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Answer 8

Sep 17, 2016 8:04 PM in response to leannfromspokane

No one on this thread deleted a post of yours. That is up to the Moderators, and you are speaking to fellow users here, so we are not your target. (and it appears that your first post which clearly indicated that you hate iCloud is still there, so I doubt that if something was deleted it was because of your opinion of iCloud.....)

As I said before, I would like you to provide the exact message you are receiving. Please provide that info.

So, you are indicating that updates and downloads seem to cause it to come up more often. Why do you think it is related to iCloud, exactly? And again, have you gone into each of the places where this old version of your Apple account ID may still be signed in to ensure that it has been signed out in each of these places:

Settings>iCloud

Settings>iTunes & App Store

Settings>Messages>Send & Receive

Settings>FaceTime

The old ID must be signed in somewhere or it wouldn't still be asking for it to be verified. That is why I would also like you to let me know if (aside from when you do updates or upgrades), there is any other discernible pattern that accompanies this request.

GB

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Answer 9

Sep 17, 2016 8:15 PM in response to gail from maine

The message says Apple ID Verification Enter your password in Settings.

The old email cannot be logged in anywhere because it doesn't exist.

I can go to apple id from anywhere, any computer and put in the old email address and it says it doesn't exist.

We even tried changing our apple id back to the old email address and it just won't do it. Apple was again baffled by this little glitch.

Absolutely everything else works just fine and knows the correct gmail address.

The settings icloud area continually tries to update the icloud settings with a little spinning cogwheel.

EVERY window in the settings screen is grayed out and cannot be tapped, accessed or manipulated in any way, shape or form. Apple did not believe that the screen was grayed out until I sent them a screen shot.

This is 100% related to the icloud setting screen and nothing else.

My last communication from apple was that they have no idea what to do and I am relegated to pushing Not Now until this ipad dies and can only hope it won transfer to a new one from backup.

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Answer 10

Sep 17, 2016 8:21 PM in response to Shevy734

This ipad has been updated and is on IOS 10 now.

Updates do not fix the problem, they make it worse.

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Answer 11

Sep 17, 2016 8:22 PM in response to leannfromspokane

What happens when you click on the Settings option instead of Later? Where in Settings does it take you?

And again, did you go to Settings>iCloud to ensure that you do not see the old version of the Apple ID still signed in to iCloud? I didn't ask you to try to sign it in, I asked you to ensure that it had actually been actively signed out when you changed your Apple ID to the new Gmail ID.

So, can you tell me unequivocally that you have gone to Settings>iCloud and you have verified that either no one is signed in, or that your new Gmail account is signed in?

When you change an Apple ID, it doesn't just magically go in to all the places where your Apple ID is signed in and change that ID. You have to manually sign out the old ID and sign in the new one when you make that change.

There are a lot of places where this must be done. This support article lists all of the possible places where you might have had the old version of the Apple ID signed in. You need to ensure that you have gone in to each and every one of those places, and have signed out and then back in again with the updated Gmail ID:

CHANGE APPLE ID - AFTER STEPS

GB

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Answer 12

Sep 17, 2016 8:30 PM in response to gail from maine

Sorry to disappoint.

Been there, done that.

In settings under icloud a split screen shows the login info on the right with some settings.

EVERYTHING is grayed out for zero access.

It has our old yahoo address embedded and it cannot be changed - period.

Nothing can be changed, stopped, toggled etc

As I have said repeatedly - we have never ever ever ever logged into the cloud. Ever.

But it keeps telling me to.

My iphone 6 has the cloud turned off. So does every other of the multitudes of our apple products.

This is some intrinsic glitch in this ipad that won't let me turn it off or access it.

If I choose to login in the settings screen and keep logging in with bad passwords it asks me to reset the password and then says that apple id does NOT exist and you are done. Endless loop started with no solution.

IF I choose delete this id - you have to know the password to delete and - magic - same endless loop of NOTHING

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Answer 13

Sep 17, 2016 9:04 PM in response to leannfromspokane

OK, so the old version of your Apple ID is signed in to iCloud. What happens when you go to Settings>iCloud and you scroll to the bottom of the screen? Do you see a "Sign Out" bar at the very bottom? Have you tried tapping on that to sign out? If you have, what happens?

GB

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Answer 14

Sep 17, 2016 9:13 PM in response to gail from maine

I already said that if you hit sign out it asks for the nonexistent password and then the whole ugly cycle starts over and the password CANNOT be reset because it says that the apple id does not exist.

IT is a giant cluster of chasing tails with no intervention.

I just want it to stop. We have never knowingly accessed the cloud and that is beside the point.

IF THE ID DOES NOT EXIST AND THE PASSWORD CANNOT BE RESET - THERE IS NO SOLUTION ANYONE CAN FIND.

I just want it dead. Stopped. Nonexistent. Done.

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Answer 15

Sep 17, 2016 11:36 PM in response to leannfromspokane

This is the very first time that you have specified that you actually did try to do a signout, and that it was asking for the password to the old ID.

If, in fact, the new gmail ID is on the same Apple account that the old yahoo email was used on, then you simply type in the current password you are using on that Apple account.

It doesn't care what User ID you are using if it is the same account. It knows about both of them. So, it wants the current password to do a sign out for either the old version of the User ID or the new version of the User ID....

GB

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