Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mail app crashes after iOS 10 update

I just updated to iOS 10 on my iPad 4 32 GB. The Mail app often unexpectedly quits. I have no problem using it again but it's annoying. Since it's an Apple app, I cannot uninstall & install it again. Any suggestions?

iPad, iOS 10

Posted on Sep 17, 2016 9:18 PM

Reply
52 replies

Mar 22, 2017 4:35 AM in response to Diana.McCall

This didn't happen to me until I reset my iPhone because the Apple Store guy told me that would solve the problem I had to begin with, which was when I plugged my iPhone into a USB port in my car music would begin to play through my Pandora app even though the app wasn't open. To stop music playing I had to open the Pandora app then close it. The reset did not eliminate this nuisance. Now I have the added pain of my mail app quitting for no reason. It quits every time I attempt to do a search so I am in the process of deleting some 2000 previously deleted emails again - one at a time.

Jun 4, 2017 9:06 AM in response to vtsue

I have an iPhone 5S with IOS 10.3.2. Some days ago the mail app stopped working. When I tried to open it it kept blank, althogh the icon indicated it was receiving emails. There were other system malfuctions ( I couldn't edit email accounts, view iCloud storage, etc.).

I tried several fixes (removing the mail app, resetting the iPhone from iTunes and restoring from an iTunes backup, purchasing iCloud space - it was full-) but it kept making the same errors.

Finally I reseted the iPhone and restored it from iCloud. And the phone started working normally again.

I read that iCluod restores work diffently from iTunes', or maybe it was that it had an earlier version of the phone that was not corrupted. I suspect that the error may have something to do with the lack of iCluod space.

Nov 18, 2017 12:29 AM in response to vtsue

I had this exact same problem started a couple of weeks ago. Running ios 10.3.3 on iphone 6 plus. I'll be straight up


This, like many of these "random" issues absolutely infuriated me. I did absolutely nothing to have this change. ios mail is my bread and butter so it really stopped me in my tracks.


As with everything, googled it, I've read numerous threads on the ios boards like this and suggested solutions elsewhere. None of them worked, some of them, especially the offiically supported suggestions were just extreme.


After banging my head for a week without resolve I tried the following, call it a moment of clarity.


Settings > Mail > Accounts > Fetch New Data


Then turned it off.


It was a process of elimination, I figured if it worked I could manually pull mail from each account one at a time to identify the problem.


This worked. When I say it worked I mean the ios mail app no longer crashed. I went through each e-mail account but none of them crashed the app when pulling mail so I couldn't identify the problem, however, I have alot of accounts and alot of folders, so it may be that it's a particular folder that's causing the problem.


Further more, I had previously, albeit very briefly noticed a weird ios mail gltich, where a folder or two would be named incorrectly on my phone usually to a bunch of numbers/letters, so could possibly have something to do with that.


In short, switch off Fetch, this worked for me and was the biggest relief I've felt since I unloaded my blue balls after 2 years.


Ironically, I, after checking each account, turned fetch back on and the problem did not return until 2 weeks later. So I still believe the problem may lie with a specific folder. And yes, turning "Fetch New Data" fixed it again.


So if you have the issue with iOS mail app crashing, for me it would open then crash after seconds, usually at some point of trying to pull mail from an account, then try switching off fetch new data.


Hope it helps.


p.s Posting this potential solution on all related threads because 99% of responses make me won't to suicide. I'm a real person who lives in the real world with real things to do and just don't have time to waste looking for what should be simple solutions to stupid problems especially when the solutions are non-existent or ********.

Sep 18, 2016 4:03 PM in response to PierUK

HI Pierre,

Unfortunate as this is, at least I know I'm not the only one having this issue, that it is not unique to my iPad or mail server. I have an iPhone 6s which doesn't appear to have this issue. I hope Apple monitors this & fixes it soon too. Thanks for letting me know I'm not alone, vtsue

Sep 21, 2016 11:58 AM in response to vtsue

Same issue here with both iPhone 6 and iPad Air2. It always happens when it is fetching mail. Most of the time just one crash and then stable, but on occasion it will crash repeatedly. Have done hard reset a couple times with no improvement. Have not deleted/re-installed email accounts as I have 4 and it hasn't reached that level of annoyance, yet.

Mail app crashes after iOS 10 update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.