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All replies
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Helpful answers
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Oct 2, 2016 3:29 PM in response to vtsueby RichardFerriera,So, a bunch of us are having the same problem with mail crashing. We have all tried pretty much doing the same things to "fix the problem" but to no avail. So, come on Apple, get off your duff and give us a fix.....this is getting downright annoying!!! You screwed it up, now fix it!
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Oct 3, 2016 6:16 AM in response to vtsueby kwkoonce,I had this problem ever since updating to IOS 10.0.1 on my ipad. Did not improve with release of 10.0.2. Have turned off mail, restarted iPad. But still, when I open an email Mail will just crash and I have to restart. Did the update to my iPhone 5s and no Mail problems. My iPad is second generation, has worked flawlessly until. Now.
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Oct 4, 2016 9:04 AM in response to Diana.McCallby JamesHardiman,Tried restarting ... to no effect.
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Oct 4, 2016 9:03 AM in response to vtsueby JamesHardiman,I have the same on my iPad Pro, WiFi, 128gb, on 10.0.2 (my first iOS 10). It happens when I delete an emai. Tried restarting iOS ... made no difference.
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Oct 6, 2016 4:25 AM in response to vtsueby EarthBased,This is one of many irritating bugs. To temporarily fix the the crashing mail app problem (happens when I delete a gmail email), reauthenticate each mail account by toggling off/on mail, contacts, calendar, and notes. Then immediately do a hard reset.
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Oct 6, 2016 6:39 AM in response to vtsueby EdtheBook,I have a Ipad 2 gen 4. After downloading the latest IOS 10 it started shutting down the app i was in and returning to the home screen. Started with the mail but then did it in Safari and Chrome. I was on the phone for 2 hours with apple support. Made a appointment at the store to restore everything. Went home and had the same problem. Went back to the store. Was told that there was a problem in in the IPad and exchanged it plus cash for a refurbed IPad. Went home and had the same problem on the "new" one. took it back and was told that the Ipad's RAM could not handle the new version of ISO 10. That IPad's generation is only 2 years old. I can't believe that it is outdated that fast.
If that is the real problem then the store should be getting swamped with customers that have the old IPad. I was talked into buying a new IPad Air 2 For $499 minus $90 trade in and got my money refunded for the refurbed unit that didnt solve the problem. Still frustrated by wasting about 14 hours that it took to "resolve" my problem and that doesn't include the time it took for 80 mile round trip to the store that I did 3 times.
The old one was great and worked until the new ISO was downloaded.
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Oct 6, 2016 7:54 PM in response to vtsueby Rick's Escaping NJ,I waited a bit before upgrading to the latest version. I did on my iPhone 5. As soon as it opens, it shuts. I posted a question elsewhere and was referred to Apple Support, which immediately said my phone was out of warranty.
Software that crashes after installation is not a hardware issue. I'm seeing this issue that has been raised dozens of times here and elsewehre.
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Oct 7, 2016 5:05 AM in response to vtsueby EdtheBook,I am very disappointed that all 4 apple genius's that "handled" my problem didn't know that it was a software issue. They all said it was a problem with my Ipad and that it had to be replaced. This cost me $400 plus all the wasted time, fuel and mileage on my leased vehicle.
it has been a few weeks since the update and youwould think that Apple would have issued a service bulletin and press release.
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Oct 8, 2016 3:46 PM in response to vtsueby coolberg,I updated to ios 10.0.2 on my iPhone 6plus and now my mail app is crashing. I get access for a couple of seconds and then it crashes, don't even get enough time to read the email. Have tried reinstalling, flashing, resetting and deleting. Nothing works! Come on apple, people rely on their email heavily for business and their personal life. Hurry up with a fix.