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Oct 15, 2016 9:05 AM in response to Rick's Escaping NJby videobill,Glad that worked for you! I did the same, and it did not work for me. Last rec from apple support was to restore iphone 6 back to original and add to itunes as a new phone, and not from backup. All messages and contacts would be lost. Will not do this for now. Waiting on fix from apple.