czabby
Level 1 (4 points)
Apple Music

Q: Slow,no search or browse

HI all hope you can help

 

since downloading i.o.s 10.1 ive only had problems with apple music on my ipad....there are no other issues on the ipad, ive cleared all the cache and done a reboot....when i search or browse the wheel turns and nothing happens..and when i go to play the music from my library it takes a time to load up as well....so at the moment im paying £10 for a service that doesnt work for me....please help guys to save a journey to the apple shop

 

cheers

Posted on Sep 18, 2016 12:46 AM

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czabby

Q: Slow,no search or browse

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  • by sarah_s1,

    sarah_s1 sarah_s1 Sep 19, 2016 11:17 AM in response to czabby
    Community Specialists
    Sep 19, 2016 11:17 AM in response to czabby
    Hey there czabby,

    I see that you are having an issue with Apple Music after the update to iOS 10. Let's see what we can do to get this resolved. First, I want to suggest that you try a simple restart of your device, and test the behavior after that:
     

    Restart your iPhone, iPad, or iPod touch - Apple Support

    If this step does not resolve the issue, the next step would be to sign out of your Apple Music account in Settings > Music. Keep in mind that once you sign out of your Apple Music account, all of the downloaded songs from Apple Music that have been stored on your device will be deleted from the device, so you may want to make a playlist of the items already downloaded on your device in order to be able to re-download them onto the device again in an expedient manner.

    Let us know if these steps are able to resolve the issue for you. Thanks for visiting the Apple Support Communities, and have a great day.

    Cheers