Urgent help

Question

Level 1

12 points

Urgent help

Hello .

I used to get beach ball very often . And one day it stuck at question mark folder. Apple service centre replaced my flex cable and now MacBook is working. But copy -pasting a folder takes time , deleting a folder takes time , when I click on close button (cross) , it does not respond sometimes. Apple service centre says my MacBook is normal after conducting their online diagnosis tests. I somehow feel my hard disk is failing .

Is it possible that my hard drive has bad sectors and apple is not able to detect it through their online tests ???? Is apples diagnosis fool proof ? Do they detect every thing ?

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Sep 17, 2016 11:19 PM

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Answer 1

Eau Rouge

Level 8

42,662 points

Sep 17, 2016 11:39 PM in response to Beautyspirit

What on-line tests are you using?

Please run this and post the results here, http://etrecheck.com/#about

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Answer 2

Beautyspirit Author

Level 1

12 points

Sep 17, 2016 11:43 PM in response to Eau Rouge

Okay will do that. Apple service centre did their checks . They say it's fine. I also did apple hardware test (pass 3)...It also says normal.

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Answer 3

Beautyspirit Author

Level 1

12 points

Sep 17, 2016 11:44 PM in response to Eau Rouge

Hey I have done etecheck as well. Found nothing unusual .

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Answer 4

Eau Rouge

Level 8

42,662 points

Sep 17, 2016 11:59 PM in response to Beautyspirit

What Apple service centre, i hope you didn't respond to an on-line scam.

Post the results from Etrecheck.

Do you have enough RAM (4GBs minimum), how much free disk space do you have?

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Answer 5

Beautyspirit Author

Level 1

12 points

Sep 18, 2016 12:01 AM in response to Eau Rouge

No no it's an authorized apple service centre..I will post the results. I have around 8gb ram and 650 gb free space.

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Answer 6

Beautyspirit Author

Level 1

12 points

Sep 18, 2016 1:22 AM in response to Eau Rouge

Just now i have formatted the device.

the etrecheck report after format is as follows:

EtreCheck version: 3.0.3 (307)

Report generated 2016-09-18 13:27:36

Download EtreCheck from https://etrecheck.com

Runtime 1:38

Performance: Excellent

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: Beachballing

Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2.9 GHz Intel Core i7 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 609

Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800

System Software:ⓘ

OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

Disk Information:ⓘ

APPLE HDD ST750LM022 disk0 : (750.16 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Mac (disk1) / : 748.93 GB (733.73 GB free)

Core Storage: disk0s2 749.30 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information:ⓘ

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. FaceTime HD Camera (Built-in)

JetFlash Mass Storage Device 8.1 GB

EFI (disk2s1) <not mounted> : 210 MB

OS X 10.11 Install Disk - 10.11.6 (disk2s2) /Volumes/OS X 10.11 Install Disk - 10.11.6 : 7.76 GB (1.44 GB free)

Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper:ⓘ

Mac App Store and identified developers

System Launch Agents:ⓘ

[not loaded] 5 Apple tasks

[loaded] 170 Apple tasks

[running] 63 Apple tasks

System Launch Daemons:ⓘ

[not loaded] 48 Apple tasks

[loaded] 158 Apple tasks

[running] 84 Apple tasks

Internet Plug-ins:ⓘ

Default Browser: 601 - SDK 10.11 (2016-07-09)

QuickTime Plugin: 7.7.3 (2016-07-09)

3rd Party Preference Panes:ⓘ

None

Time Machine:ⓘ

Time Machine not configured!

Top Processes by CPU:ⓘ

6% com.apple.WebKit.WebContent(2)

5% Safari

4% WindowServer

4% hidd

2% kernel_task

Top Processes by Memory:ⓘ

765 MB kernel_task

303 MB com.apple.WebKit.WebContent(2)

172 MB mdworker(12)

164 MB mds_stores

123 MB softwareupdated

Virtual Memory Information:ⓘ

3.73 GB Free RAM

4.27 GB Used RAM (2.44 GB Cached)

0 B Swap Used

Diagnostics Information:ⓘ

Sep 18, 2016, 12:59:43 PM Self test - passed

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Answer 7

Beautyspirit Author

Level 1

12 points

Sep 18, 2016 1:30 AM in response to Eau Rouge

This is the report from drive dx

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Answer 8

Eau Rouge

Level 8

42,662 points

Sep 18, 2016 2:19 AM in response to Beautyspirit

So the whole point of sending the etrecheck report was to see if there were any indicators as to why you were having issues with the mac in the condition that you reported the problems above.

Now that you have reformatted it, and reinstalled the OS you will probably have removed the items that were causing the issues and therefore the report tells us nothing, now that the system is fresh.

Etrecheck can point out third party items and malware that may cause your mac to behave erratically. Such items are Anti-virus programs, which are not needed, and any apps that pretend to clean or enhance the performance of your mac, such as CleanMyMac, MacKeeper, etc.

And as you can see from drivex you get a clean bill of health on your drive.

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Answer 9

Beautyspirit Author

Level 1

12 points

Sep 18, 2016 3:58 AM in response to Eau Rouge

oh I got it. Thanks . But this UDMA CRC error count shows 3246 . Is this something serious ? When I googled it , i understood it might have been because of my flex cable. But now as i have replaced my flex cable , this issue shouldn't arise ? right ?

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Answer 10

Sep 18, 2016 7:49 AM in response to Beautyspirit

Those are communications error. They have nothing to do with your drives themselves.

Drive CRC calculations and corrections (that require data re-read) are done internal to the drive, and are not reported as CRC Errors. They would increase the re-try counts.

EDIT: It is possible those are Transfer errors. If so, they would indicate a Bad SATA Cable.

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Answer 11

Eau Rouge

Level 8

42,662 points

Sep 18, 2016 7:53 AM in response to Beautyspirit

I think it may not be of any great concern as the raw value count could be the drive reporting the earlier error prior to the cable being replaced, if the number increases then that might be a problem, so keep an eye on it.

As you have reformatted the drive you will now need to reinstall all the apps etc you used before and start using the mac. If you are then still getting the same performance issues you reported in your initial post then it probably means

there is a problem with software you are using. Then an etrecheck report would be of use.

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Answer 12

Beautyspirit Author

Level 1

12 points

Sep 18, 2016 7:54 AM in response to Eau Rouge

Thanks a lot . Thanks for taking out time and helping .

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