Beautyspirit
Level 1 (8 points)
Desktops

Q: Urgent help

Hello .

I used to get beach ball very often . And one day it stuck at question mark folder. Apple service centre replaced my flex cable and now MacBook is working. But copy -pasting a folder takes time , deleting a folder takes time , when I click on close button (cross) , it does not respond sometimes. Apple service centre says my MacBook is normal after conducting their online diagnosis tests. I somehow feel my hard disk is failing .

Is it possible that my hard drive has bad sectors and apple is not able to detect it through their online tests ???? Is apples diagnosis fool proof ? Do they detect every thing ?

MacBook Pro, OS X El Capitan (10.11.6)

Posted on Sep 17, 2016 11:19 PM

by Eau Rouge,Solvedanswer
Eau Rouge Eau Rouge
Level 4 (2,913 points)
Mac App Store
A:

I think it may not be of any great concern as the raw value count could be the drive reporting the earlier error prior to the cable being replaced, if the number increases then that might be a problem, so keep an eye on it.

 

As you have reformatted the drive you will now need to reinstall all the apps etc you used before and start using the mac. If you are then still getting the same performance issues you reported in your initial post then it probably means

there is a problem with software you are using. Then an etrecheck report would be of use.

Posted on Sep 18, 2016 7:53 AM

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Beautyspirit

Q: Urgent help

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  • Helpful answers

  • by Eau Rouge,

    Eau Rouge Eau Rouge Sep 17, 2016 11:39 PM in response to Beautyspirit
    Level 4 (2,913 points)
    Mac App Store
    Sep 17, 2016 11:39 PM in response to Beautyspirit

    What on-line tests are you using?

    Please run this and post the results here, http://etrecheck.com/#about

  • by Beautyspirit,

    Beautyspirit Beautyspirit Sep 17, 2016 11:43 PM in response to Eau Rouge
    Level 1 (8 points)
    Desktops
    Sep 17, 2016 11:43 PM in response to Eau Rouge

    Okay will do that. Apple service centre did their checks . They say it's fine. I also did apple hardware test (pass 3)...It also says normal.

  • by Beautyspirit,

    Beautyspirit Beautyspirit Sep 17, 2016 11:44 PM in response to Eau Rouge
    Level 1 (8 points)
    Desktops
    Sep 17, 2016 11:44 PM in response to Eau Rouge

    Hey I have done etecheck as well. Found nothing unusual .

  • by Eau Rouge,

    Eau Rouge Eau Rouge Sep 17, 2016 11:59 PM in response to Beautyspirit
    Level 4 (2,913 points)
    Mac App Store
    Sep 17, 2016 11:59 PM in response to Beautyspirit

    What Apple service centre, i hope you didn't respond to an on-line scam.

    Post the results from Etrecheck.

     

    Do you have enough RAM (4GBs minimum), how much free disk space do you have?

  • by Beautyspirit,

    Beautyspirit Beautyspirit Sep 18, 2016 12:01 AM in response to Eau Rouge
    Level 1 (8 points)
    Desktops
    Sep 18, 2016 12:01 AM in response to Eau Rouge

    No no it's an authorized apple service centre..I will post the results.  I have around 8gb ram and 650 gb free space.

  • by Beautyspirit,

    Beautyspirit Beautyspirit Sep 18, 2016 1:22 AM in response to Eau Rouge
    Level 1 (8 points)
    Desktops
    Sep 18, 2016 1:22 AM in response to Eau Rouge

    Just now i have formatted the device.

    the etrecheck report after format is as follows:

    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-18 13:27:36

    Download EtreCheck from https://etrecheck.com

    Runtime 1:38

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

     

    Hardware Information: ⓘ

        MacBook Pro (13-inch, Mid 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro9,2

        1 2.9 GHz Intel Core i7 CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                4 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 609

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Color LCD 1280 x 800

     

    System Software: ⓘ

        OS X El Capitan 10.11.6 (15G31) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        APPLE HDD ST750LM022 disk0 : (750.16 GB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Mac (disk1) / : 748.93 GB (733.73 GB free)

                Core Storage: disk0s2 749.30 GB Online

     

        MATSHITADVD-R   UJ-8A8   ()

     

    USB Information: ⓘ

        Apple Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple Inc. FaceTime HD Camera (Built-in)

        JetFlash Mass Storage Device 8.1 GB

            EFI (disk2s1) <not mounted> : 210 MB

            OS X 10.11 Install Disk - 10.11.6 (disk2s2) /Volumes/OS X 10.11 Install Disk - 10.11.6 : 7.76 GB (1.44 GB free)

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    System Launch Agents: ⓘ

        [not loaded]    5 Apple tasks

        [loaded]    170 Apple tasks

        [running]    63 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    48 Apple tasks

        [loaded]    158 Apple tasks

        [running]    84 Apple tasks

     

    Internet Plug-ins: ⓘ

        Default Browser: 601 - SDK 10.11 (2016-07-09)

        QuickTime Plugin: 7.7.3 (2016-07-09)

     

    3rd Party Preference Panes: ⓘ

        None

     

    Time Machine: ⓘ

        Time Machine not configured!

     

    Top Processes by CPU: ⓘ

             6%    com.apple.WebKit.WebContent(2)

             5%    Safari

             4%    WindowServer

             4%    hidd

             2%    kernel_task

     

    Top Processes by Memory: ⓘ

        765 MB    kernel_task

        303 MB    com.apple.WebKit.WebContent(2)

        172 MB    mdworker(12)

        164 MB    mds_stores

        123 MB    softwareupdated

     

    Virtual Memory Information: ⓘ

        3.73 GB    Free RAM

        4.27 GB    Used RAM (2.44 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Sep 18, 2016, 12:59:43 PM    Self test - passed

  • by Beautyspirit,

    Beautyspirit Beautyspirit Sep 18, 2016 1:30 AM in response to Eau Rouge
    Level 1 (8 points)
    Desktops
    Sep 18, 2016 1:30 AM in response to Eau Rouge

    This is the report from drive dx

     

    Screen Shot 2016-09-18 at 1.55.23 PM.png

  • by Eau Rouge,

    Eau Rouge Eau Rouge Sep 18, 2016 2:19 AM in response to Beautyspirit
    Level 4 (2,913 points)
    Mac App Store
    Sep 18, 2016 2:19 AM in response to Beautyspirit

    So the whole point of sending the etrecheck  report was to see if there were any indicators as to why you were having issues with the mac in the condition that you reported the problems above.

    Now that you have reformatted it, and reinstalled the OS you will probably have removed the items that were causing the issues and therefore the report tells us nothing, now that the system is fresh.

     

    Etrecheck can point out third party items and malware that may cause your mac to behave erratically. Such items are Anti-virus programs, which are not needed, and any apps that pretend to clean or enhance the performance of your mac, such as CleanMyMac, MacKeeper, etc.

    And as you can see from drivex you get a clean bill of health on your drive.

  • by Beautyspirit,

    Beautyspirit Beautyspirit Sep 18, 2016 3:58 AM in response to Eau Rouge
    Level 1 (8 points)
    Desktops
    Sep 18, 2016 3:58 AM in response to Eau Rouge

    oh I got it. Thanks . But this UDMA CRC error count shows 3246 . Is this something serious  ? When I googled it , i understood it might have been because of my flex cable. But now as i have replaced my flex cable , this issue shouldn't arise ? right ?

    Screen Shot 2016-09-18 at 1.56.01 PM.png

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Sep 18, 2016 7:49 AM in response to Beautyspirit
    Level 9 (60,936 points)
    Desktops
    Sep 18, 2016 7:49 AM in response to Beautyspirit

    Those are communications error.  They have nothing to do with your drives themselves.

     

    Drive CRC calculations and corrections (that require data re-read) are done internal to the drive, and are not reported as CRC Errors. They would increase the re-try counts.

     

    EDIT: It is possible those are Transfer errors. If so, they would indicate a Bad SATA Cable.

  • by Eau Rouge,Solvedanswer

    Eau Rouge Eau Rouge Sep 18, 2016 7:53 AM in response to Beautyspirit
    Level 4 (2,913 points)
    Mac App Store
    Sep 18, 2016 7:53 AM in response to Beautyspirit

    I think it may not be of any great concern as the raw value count could be the drive reporting the earlier error prior to the cable being replaced, if the number increases then that might be a problem, so keep an eye on it.

     

    As you have reformatted the drive you will now need to reinstall all the apps etc you used before and start using the mac. If you are then still getting the same performance issues you reported in your initial post then it probably means

    there is a problem with software you are using. Then an etrecheck report would be of use.

  • by Beautyspirit,

    Beautyspirit Beautyspirit Sep 18, 2016 7:54 AM in response to Eau Rouge
    Level 1 (8 points)
    Desktops
    Sep 18, 2016 7:54 AM in response to Eau Rouge

    Thanks a lot . Thanks for taking out time  and helping .