HT201412: If your iPhone, iPad, or iPod touch won't turn on

Learn about If your iPhone, iPad, or iPod touch won't turn on
Bobelicious
Level 1 (4 points)
iPad

Q: iPhone 7 screen blackout

I was playing around with my new iPhone 7 and after testing the Retina Flash (the one that makes the screen blink bright white to simulate a flash for the front facing camera) the screen went totally black. My phone is still working (it emits sound and I can even see some pixels with a very bright external light) which makes me think that the screen backlight isn't. I just don't know if it is a software or hardware problem. Anyone had a similar problem?

iPhone 7, iOS 10

Posted on Sep 17, 2016 11:48 PM

Close
Bobelicious

Q: iPhone 7 screen blackout

  • All replies
  • Helpful answers

  • by bobseufert,Helpful

    bobseufert bobseufert Sep 18, 2016 1:10 AM in response to Bobelicious
    Level 6 (13,827 points)
    iPad
    Sep 18, 2016 1:10 AM in response to Bobelicious

    Try a force start. The method has been changed for the iPhone 7 so I'm including a quote from the iPhone User Guide. If the forced start (reset) doesn't work take the phone back to  the Apple Store.

     

    “Force restart iPhone. If iPhone isn’t responding, hold down these buttons at the same time for at least ten seconds, until the Apple logo appears:

    The Sleep/Wake button and the Volume down button (iPhone 7 and iPhone 7 Plus)”

     

     

    Excerpt From: Apple Inc. “iPhone User Guide for iOS 10.” Apple Inc., 2016. iBooks.

    This material may be protected by copyright.

     

     

    Check out this book on the iBooks Store: https://itun.es/us/o_ZOdb.l

  • by Bobelicious,

    Bobelicious Bobelicious Sep 18, 2016 1:12 AM in response to bobseufert
    Level 1 (4 points)
    iPad
    Sep 18, 2016 1:12 AM in response to bobseufert

    Thank you for your help! I was doing the force restart wrong, but even doing it right it didn't solved the problem. I'll be taking the iPhone to the Apple Store tomorrow, but thank you anyway!

  • by bobseufert,

    bobseufert bobseufert Sep 18, 2016 2:14 AM in response to Bobelicious
    Level 6 (13,827 points)
    iPad
    Sep 18, 2016 2:14 AM in response to Bobelicious

    You're welcome. Please keep us informed of the outcome of your visit. Between IOS 10 and iPhone 7 there's a lot of new info to be absorbed. Thank you.

  • by Bobelicious,

    Bobelicious Bobelicious Sep 18, 2016 12:23 PM in response to bobseufert
    Level 1 (4 points)
    iPad
    Sep 18, 2016 12:23 PM in response to bobseufert

    Went to the Apple Store today and they change it for a new one. But didn't know what caused the problem. Thank you anyway.

  • by bobseufert,

    bobseufert bobseufert Sep 18, 2016 1:54 PM in response to Bobelicious
    Level 6 (13,827 points)
    iPad
    Sep 18, 2016 1:54 PM in response to Bobelicious

    You're welcome. Thanks for the update, glad it worked out in the end.