iTunes just won't work!
Every time I try to use iTunes it freezes and won't work! I can't uninstall it apparently and I have no idea what to do next. It's so frustrating!
Any advice?
MacBook Pro with Retina display
User profile for user:
Leanne_68
User level:
Community Specialist
Hey there stevesayskanpai,
Thanks for reaching out to us here at the Apple Support Communities. I see that you're running into an issue with iTunes on your MacBook Pro. I have some troubleshooting steps for you to try that will help us determine the source of the issue. First, let's try opening the iTunes application after booting your computer into safe mode and see if that affects the behavior at all:
Thanks for reaching out to us here at the Apple Support Communities. I see that you're running into an issue with iTunes on your MacBook Pro. I have some troubleshooting steps for you to try that will help us determine the source of the issue. First, let's try opening the iTunes application after booting your computer into safe mode and see if that affects the behavior at all:
Try safe mode if your Mac doesn't finish starting up - Apple Support
If this does not affect the issue, you may want to consider re-downloading iTunes from the Apple website and re-installing it:
OS X El Capitan: Reinstall apps that came with your Mac
Let us know if this information helps, or let us know how this addresses the issue. Cheers, and have a great day.