alexfromhaywards heath
Level 1 (4 points)
Apple Music

Q: Can't play an individual track of my music

SInce the recent daily hounding by apple to update to iOS 10, I finally gave in and download it.

Now, when I click on any single track in my own music collection, it comes up with a page trying to sell me Apple Music subscription. I can either choose my subscription (which I don't want) or click 'not now', which takes me back to my album.

its my own syncd music, I can click on the main album and play the entire album from the start, but cannot play tracks individually by clicking on the track - driving me nuts!

Help please

 

IMG_1891.PNG

Posted on Sep 18, 2016 5:11 AM

Close
alexfromhaywards heath

Q: Can't play an individual track of my music

  • All replies
  • Helpful answers

  • by judysings,

    judysings judysings Sep 19, 2016 1:18 PM in response to alexfromhaywards heath
    Community Specialists
    Sep 19, 2016 1:18 PM in response to alexfromhaywards heath
    Hi alexfromhaywards heath,

    I understand you are trying to play individual songs that you have synced from your iTunes Library to your iPhone.  You should be able to play individual songs regardless of what "category" of your library you are looking at (Playlists, Artists, Albums, Songs).  I would suggest that you force quit the Music app and restart your iPhone.    

    Force an app to close on your iPhone, iPad, or iPod touch

    Tap the Music app, tap Library, and tap Songs to test.  Choose different songs to play than you did before.  Does the issue persist?

    Click on the Music Section of the iPhone User Guide for more information about this app.

    Take care.






  • by alexfromhaywards heath,

    alexfromhaywards heath alexfromhaywards heath Sep 20, 2016 4:31 AM in response to judysings
    Level 1 (4 points)
    Apple Music
    Sep 20, 2016 4:31 AM in response to judysings

    Hi Judysings,

     

    thanks for your reply, but sadly that's not solved the problem, it's one of the first thing I tried.

    ive also gone in to settings/music and turned off 'apple music' but still when ever I click on a track, it directs me to the screen above. Tried all sorts of tracks, same problem. I know there is nothing wrong with the music itself, because I can play the whole album, but just not select tracks.

    I checked if it did the same on my girlfriends phone and it didn't. The only difference between us I can see, is that I had a trial membership of Apple Music that I've since cancelled, would that affect it?

  • by joe_7399,

    joe_7399 joe_7399 Sep 21, 2016 10:43 AM in response to alexfromhaywards heath
    Community Specialists
    Sep 21, 2016 10:43 AM in response to alexfromhaywards heath
    Hi  alexfromhaywards heath,

    Are you able to play individual tracks from other albums in your music collection?  Was this album imported from a CD or purchased from the iTunes Store?   If the issue is only occurring with this one album, then I would suggest deleting it from your iPhone and then adding it again to test.  If this album was part of Apple Music, then you no longer have access to it once your Apple Music subscription was cancelled.
     

    Delete music, movies, apps, and other content from your iPhone, iPad, or iPod touch​


    Download your past purchases

    Enjoy your day!

  • by alexfromhaywards heath,

    alexfromhaywards heath alexfromhaywards heath Sep 21, 2016 12:18 PM in response to joe_7399
    Level 1 (4 points)
    Apple Music
    Sep 21, 2016 12:18 PM in response to joe_7399

    All my syncd music is affected. As I've said before, I can go to the album, click on it and click 'play next' and it will play the album, I can skip, pause, play. but as soon as I click on a any specific track to play, it shows that screen again, trying to sell me Apple Music! I can't avoid it, it's my music, I've clearly got access to it and it will play, it just seems to be a bug, whenever I click on an individual track, it won't play, reverts to the same screen above!

  • by alexfromhaywards heath,

    alexfromhaywards heath alexfromhaywards heath Sep 21, 2016 12:27 PM in response to alexfromhaywards heath
    Level 1 (4 points)
    Apple Music
    Sep 21, 2016 12:27 PM in response to alexfromhaywards heath

    IMG_1900.PNG I click 'play next' Played from albums

     

     

    IMG_1901.PNGAlbum starts to play

     

    IMG_1903.PNG i go to the track list of the album while it plays, then click on ANY track, then this happens every time .....

     

     

    IMG_1904.PNGVery annoying, seems to be a bug - please fix it Apple!