Problem to install the El Capitan
I've made the download just yesterday of the "el capitan", and now I'm not able to install. It's loading, loading and only fail. Please, someone can help me? I already try a lot of times and still not working!
User profile for user:
Leanne_68
User level:
Community Specialist
Hello keilam,
Thanks for that info and choosing the Apple Support Communities. I know how important being able to update to OS X El Capitan is to you! The good news is the following steps will be helpful in resolving your issue and get your Mac updated.
1. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing. Then restart your Mac and try updating and installing OS X El Capitan again.
Disk Utility (El Capitan): Repair a disk
How to turn on or turn off your Mac
2. Use "safe mode" to start up your Mac so that it performs certain checks, delete system cache files, verifies your startup disk, and attempts to repair directory issues if needed.
Try safe mode if your Mac doesn't finish starting up
Limited graphics performance in OS X recovery or safe mode
Cheers!
Thanks for that info and choosing the Apple Support Communities. I know how important being able to update to OS X El Capitan is to you! The good news is the following steps will be helpful in resolving your issue and get your Mac updated.
1. First, try running First Aid on your hard drive with the built in Disk Utility tool, as this can correct simple issues like you're experiencing. Then restart your Mac and try updating and installing OS X El Capitan again.
Disk Utility (El Capitan): Repair a disk
How to turn on or turn off your Mac
2. Use "safe mode" to start up your Mac so that it performs certain checks, delete system cache files, verifies your startup disk, and attempts to repair directory issues if needed.
Try safe mode if your Mac doesn't finish starting up
Limited graphics performance in OS X recovery or safe mode
Cheers!