iPhone becomes unresponsive when notifications are clicked on

For the past two months my iPhone 6 Plus 16gb has occasionally been crashing and becoming unresponsive. It first happened when I swiped down the notification centre and clicked on a message and it just disappeared rather than taking me to messages. I tried again with another message and again it disappeared so I tried clicking the home button to get to messages that way but the home button had become unresponsive. The touch screen still worked perfectly fine but I had to stay on whatever app I was currently on because of the home button not working. Then I thought maybe I just needed to lock my phone, leave it for a couple seconds then unlock it again but then the lock button stopped working as well and my phone wouldn't turn on. I ended up having to do a hard reset and every time this happens (two or three times a week) I have to do a hard reset to get it to turn back on again.


I'm not really sure what's wrong with it because the rest of the time it works fine and all the buttons work, it's just when I go to click a message in the notification centre that it stops working.


Has this happened to anyone else? Any suggestions of what I should do?

iPhone 6 Plus, iOS 9.3.5

Posted on Sep 18, 2016 7:27 AM

Reply
1 reply

Sep 19, 2016 8:26 AM in response to DaisyAsh

Hi DaisyAsh,

I understand that your iPhone is regularly becoming unresponsive when trying to use your message notifications and it is also experiencing problems with your buttons not always working. I know it's important to have a reliable phone that works when you need it, so I'm happy to help.

Check out this article which covers troubleshooting specifically for the buttons on your iPhone:
Get help with buttons and switches on your iPhone, iPad, or iPod touch - Apple Support

In addition to that, here is some troubleshooting for when your iPhone becomes unresponsive:
If an app you installed unexpectedly quits, stops responding, or won’t open - Apple Support

Thanks for using the Apple Support Communities. Cheers!

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iPhone becomes unresponsive when notifications are clicked on

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