how to uninstall and reinstall norton security

Question

how to uninstall and reinstall norton security

I have the Norton Security for 5 devices and put one on my new iMac, but when I click on Advanced Customize it doesn't open. Nothing happens. I was hoping if I uninstalled norton and reinstalled it then it would work. I tried the norton uninstall, but it said it didn't work with OS systems. Does anyone know who I can either get the Advance to work so I can use the settings or how to uninstall it and reinstall?

Thank you

iMac (21.5-inch, Late 2015), OS X El Capitan (10.11.6)

Posted on Sep 18, 2016 7:31 AM

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Answer 1

Best reply

rkaufmann87

Level 10

141,198 points

Sep 18, 2016 10:43 AM in response to ShirleyfromDover

Installing any antivirus application on a Mac is not recommended unless you want an unstable and crashing computer. OS X is extremely secure and only needs to be kept up-to-date to remain so. AV, cleaning, or ANY other third party tools for keeping OS X running well are are total waste of time, energy and system resources.

To uninstall Norton, please click https://support.norton.com/sp/en/us/home/current/solutions/v64924250_EndUserProf ile_en_us

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Answer 2

dialabrain

Level 10

122,813 points

Sep 18, 2016 8:13 AM in response to ShirleyfromDover

Someone beat me to it but all I can say is, if Norton paid me one million dollars to install their software on my Macs, I would do it and use part of the money to buy a new Mac without their software installed.

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Answer 3

John Galt

Level 10

141,964 points

Sep 18, 2016 10:43 AM in response to ShirleyfromDover

Don't install non-Apple "anti-virus" utilities on a Mac. Please read Effective defenses against malware and other threats.

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Answer 4

babowa

Level 9

78,163 points

Sep 18, 2016 8:53 AM in response to dialabrain

That is the single best idea I've ever heard of. I'd be happy to negotiate a partnership.

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Answer 5

dialabrain

Level 10

122,813 points

Sep 18, 2016 8:55 AM in response to babowa

Sounds like a plan. 😎

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Answer 6

Sep 18, 2016 10:46 AM in response to John Galt

Thank you so much for this information. This is my first Apple computer and I thought I needed Norton to protect it. You gave me excellent information and Norton is going off of my computer.

Thanks again.

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Answer 7

Sep 18, 2016 4:01 PM in response to rkaufmann87

Hi,

I followed the instructions provided on Norton to uninstall it, but after running it on the terminal to said it didn't find any files for symantec. I don't have symantec solutions. The only thing I have is the Norton icon in the dock and when I click it gives me the option of running live update, and a quick or full scan. Are there any other ideas for getting this off of my iMac?

Thank you

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Answer 8

rkaufmann87

Level 10

141,198 points

Sep 18, 2016 6:44 PM in response to ShirleyfromDover

You will likely need to contact Norton for support on how to uninstall the app completely.

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Answer 9

babowa

Level 9

78,163 points

Sep 18, 2016 6:49 PM in response to ShirleyfromDover

Please do check with Norton support; you may have to start over and reinstall and then uninstall - some apps will not uninstall unless it is fully installed.

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