malook90
Level 1 (4 points)
Notebooks

Q: suddenly I can't access the internet

couple weeks ago, out of no were a had no access to the internet. I can use the internet from my iphone and other laptops. only my macbook pro who I can not access to the internet.

I try to call apple or chat with them but they said my technical support expaired.

 

please help me.

MacBook Pro (13-inch Late 2011), OS X El Capitan (10.11.5)

Posted on Sep 18, 2016 7:34 AM

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malook90

Q: suddenly I can't access the internet

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  • by leroydouglas,

    leroydouglas leroydouglas Sep 18, 2016 8:16 AM in response to malook90
    Level 7 (23,554 points)
    Notebooks
    Sep 18, 2016 8:16 AM in response to malook90

    If you hold the option key and click on your WiFI icon in upper right>run the Wireless Diagnostics  and see if there is a clue in the report.

     

    You can  also from  >System Info (option key)>Network>WiFI  i

    s your wifi card being recognized here?

     

    It should give you information about the interface

     

    as well It should tell you something about your current Network information