suddenly I can't access the internet

Question

Level 1

4 points

suddenly I can't access the internet

couple weeks ago, out of no were a had no access to the internet. I can use the internet from my iphone and other laptops. only my macbook pro who I can not access to the internet.

I try to call apple or chat with them but they said my technical support expaired.

please help me.

MacBook Pro (13-inch Late 2011), OS X El Capitan (10.11.5)

Posted on Sep 18, 2016 7:34 AM

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Answer 1

leroydouglas

Level 10

200,908 points

Sep 18, 2016 8:16 AM in response to malook90

If you hold the option key and click on your WiFI icon in upper right>run the Wireless Diagnostics and see if there is a clue in the report.

You can also from >System Info (option key)>Network>WiFI i

s your wifi card being recognized here?

It should give you information about the interface

as well It should tell you something about your current Network information

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