error500.jsp

Question

Level 1

6 points

error500.jsp

I'm getting what seems to be an error500.jsp message redirect showing at the end of some webpages. Basically i type in the web address and when it loads it loads with this error500.jsp. I tried to open the same webpages on other Macs and they open fine. I made sure to update my java and I'm using Safari version 9.1.3. It all seems to be up to date however I still have this issue. A quick Google search returned that it is a http stack overflow error. How can I fix this issue? Does anyone have any ideas?

MacBook Pro, OS X Yosemite (10.10.1)

Posted on Sep 18, 2016 8:16 AM

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Answer 1

Eric Root

Level 10

685,257 points

Sep 18, 2016 10:22 AM in response to Praetoryan

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Safari/other browsers – Website not loading

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Answer 2

Praetoryan Author

Level 1

6 points

Sep 18, 2016 10:29 AM in response to Eric Root

The issue is when I try to navigate to AutoZone's website (www.autozone.com). It only seems to do it when I try to log in from the laptop and not from the iPad, iPhone or the other two Apple computers I've tried it on. Any ideas why it's only on that machine and not any others?

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Answer 3

Eric Root

Level 10

685,257 points

Sep 18, 2016 10:39 AM in response to Praetoryan

Is that the only website you are having problems with?

Safari/Preferences/Advanced - enable the Develop menu, then go there and Empty Caches. Quit/reopen Safari and test. Then try Safari/History/Show History and delete all history items. Quit/reopen Safari and test. You can also try try Safari/Clear History…. The down side is it clears all cookies. Doing this may cause some sites to no longer recognize your computer as one that has visited the web site. Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library./Caches/com.apple.Safari/Cache.db and move it to the trash.

Go to Safari Preferences/Extensions and turn all extensions off. Test. If okay, turn the extensions on one by one until you figure out what extension is causing the problem.

Safari Corruption See post by Linc Davis

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Answer 4

Praetoryan Author

Level 1

6 points

Sep 19, 2016 8:07 AM in response to Eric Root

YYes that's the only website that it does it with. At least that's what it seems like. I'm starting to think that it is because of their website.

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Answer 5

Eric Root

Level 10

685,257 points

Sep 19, 2016 11:43 AM in response to Praetoryan

That is a possibility.

Try another browser as a test.

Firefox

Opera Browser

SeaMonkey

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Answer 6

Praetoryan Author

Level 1

6 points

Sep 19, 2016 12:03 PM in response to Eric Root

I actually did by using Internet Explorer. I have a Win7 virtual machine running via VMWare running in the background so I used IE and it allowed me to log without any problems. It ***** because Safari is my main browser. Either way I will send them a feedback and try to see if they are aware of this issue. Regardless, I appreciate all your help and input on this matter.

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Answer 7

Eric Root

Level 10

685,257 points

Sep 20, 2016 8:35 AM in response to Praetoryan

You are welcome.

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