HT203554: MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended

Learn about MacBook Pro (15-inch, Mid 2010) intermittent black screen or loss of video Quality Program has ended
Muradergt

Q: Why won't Apple take responsibility for hardware they know is faulty for the life of the machine they installed it in? Why was this an unknown "program" and not an owner notified "recall"? It seems to me that all mid 2010 MBPs were affected!

When I purchased my MBP in 2010, I upgraded everything through Apple to be the best! I spent a lot of money on it hoping it would be a machine that would last me a very long time. I was well aware that I was buying a "machine" that had the possibility of things going bad in it and needing replaced, which I have had to do. This issue is not the same as that. This GPU issue is universal among the machines of this era, which means that it was always going to happen! Now that it has, I've done the research on it and learned of the "program" that Apple had to fix the issue. Why was I never notified that this was an issue during the program? Why is this a limited "program" and not a "recall" that extended for the life of the machine? If Apple knows it's an inherent issue and was willing to take care of it in 2013 why aren't they willing to take care of it now?

MacBook Pro, iOS 10, Mid 2010

Posted on Sep 18, 2016 7:33 AM

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Q: Why won't Apple take responsibility for hardware they know is faulty for the life of the machine they installed it in? Why was thi ... more

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  • by Michael Black,

    Michael Black Michael Black Sep 18, 2016 7:40 AM in response to Muradergt
    Level 7 (24,462 points)
    Sep 18, 2016 7:40 AM in response to Muradergt

    You are asking about an Apple policy decision, which is both against the terms of use of the forums, and, no other fellow user here is going to know anything about such matters of internal Apple decision making.

     

    The contact us link at the lower right of this web page will show all available contact methods for addressing your question to Apple.

  • by etresoft,

    etresoft etresoft Sep 18, 2016 7:41 AM in response to Muradergt
    Level 7 (29,198 points)
    Mac OS X
    Sep 18, 2016 7:41 AM in response to Muradergt

    Hello Muradergt,

    There are many possible kinds of hardware failure after six years.  Those machines that were part of that repair program were repaired so that their owners might be able to get six years out of them. You have gotten six years out of yours so you are doing as well as anyone else.

  • by Grant Bennet-Alder,

    Grant Bennet-Alder Grant Bennet-Alder Sep 18, 2016 8:01 AM in response to Muradergt
    Level 9 (60,936 points)
    Desktops
    Sep 18, 2016 8:01 AM in response to Muradergt

    Why was I never notified that this was an issue during the program?

     

    When automobiles are formally recalled, it is because the driver's LIFE is in danger -- the problem is being fixed because people have been injured or killed because of crashes that may have been caused by the fault.

     

    Your computer problem falls far short of being life-threatening.

     

    Apple DID take responsibility for the defects, and Users who had problems and contacted them over several years (as long as the longest possible three-year period of ownership) got relief, whether or not they had purchased the extended protection. You did not have such problems during that time (or did not bother to contact Apple about it). So it appears you already got many years of useful life out of your computer.

     

    Apple never promised your computer would be free of problems for decades. But they did "make it right" for users who reported certain defects to them within the usual PLUS Extended warranty period.

  • by Michael Black,

    Michael Black Michael Black Sep 18, 2016 8:18 AM in response to Michael Black
    Level 7 (24,462 points)
    Sep 18, 2016 8:18 AM in response to Michael Black

    Grant does raise a good point. In the USA the Consumer Product Safety Commission only requires a recall for "products that fail to comply with a safety rule or any other rule, regulation, standard or ban; that could create a substantial hazard; or that create an unreasonable risk of serious injury or death." (www.cpsc.gov).  That's why they "persuaded" Samsung to issue their recent recall (either that or face legal consequences for failure to recall a dangerous product).

     

    Product defects that do not affect public safety are not regulated the same way (they largely are not regulated at all and are left to civil law as the arbitrator), and the manufacturer may, or may not issue notice, and is free to deal with the situation by extended warranties, exchanges, repairs and so forth of affected products.