Mid 2012 Macbook Pro w/out Retina incredibly slow
Hello, I'm typing this us for my mother. She has a mid-2012 Macbook pro without retina that is very slow. She recently upgraded to 16gb ram and we are all pretty sure she did it correctly. It beachballs constantly and takes over a minute to launch Safari. The fan is also quite loud now. It is running El Captain. Thank you in advance!
Here is the EtreCheck:
EtreCheck version: 3.0.3 (307)
Report generated 2016-09-18 10:33:08
Download EtreCheck from https://etrecheck.com
Runtime 2:44
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Problem: Computer is too slow
Description:
The computer is very slow and beach balling
MacBook Pro (13-inch, Mid 2012)
[Technical Specifications] - [User Guide] - [Warranty & Service]
MacBook Pro - model: MacBookPro9,2
1 2.5 GHz Intel Core i5 CPU: 2-core
16 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
8 GB DDR3 1600 MHz ok
BANK 1/DIMM0
8 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 129
Intel HD Graphics 4000
Color LCD 1280 x 800
OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour
APPLE HDD HTS545050A7E362 disk0 : (500.11 GB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 498.88 GB (400.52 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk0s2 499.25 GB Online
HL-DT-ST DVDRW GS41N ()
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Logitech USB Receiver
Apple Inc. thunderbolt_bus
Mac App Store and identified developers
/Applications/Parallels Access.app
[loaded] com.parallels.virtualhid (1.0.3 - SDK 10.9 - 2016-07-19) [Support]
[loaded] com.parallels.virtualsound (1.0.36 - SDK 10.6 - 2016-07-19) [Support]
/Applications/Parallels Desktop.app
[not loaded] com.parallels.kext.hypervisor (11.2.0 32581 - SDK 10.9 - 2016-07-10) [Support]
[not loaded] com.parallels.kext.netbridge (11.2.0 32581 - SDK 10.9 - 2016-07-10) [Support]
[not loaded] com.parallels.kext.usbconnect (11.2.0 32581 - SDK 10.9 - 2016-07-10) [Support]
[not loaded] com.parallels.kext.vnic (11.2.0 32581 - SDK 10.9 - 2016-07-10) [Support]
[failed] com.apple.gamed.plist (2015-08-23)
[not loaded] 7 Apple tasks
[loaded] 154 Apple tasks
[running] 76 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 162 Apple tasks
[running] 85 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2013-08-04) [Support]
[running] com.parallels.mobile.prl_deskctl_agent.launchagent.plist (2016-07-19) [Support]
[failed] com.realvnc.vncserver.peruser.plist (2013-10-03) [Support]
[not loaded] com.realvnc.vncserver.prelogin.plist (2013-10-03) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2015-03-02) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2015-03-02) [Support]
[running] com.trusteer.rapport.rapportd.plist (2016-07-18) [Support]
[loaded] com.adobe.SwitchBoard.plist (2013-05-15) [Support]
[loaded] com.adobe.fpsaud.plist (2016-06-13) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]
[running] com.parallels.mobile.dispatcher.launchdaemon.plist (2016-07-19) [Support]
[loaded] com.parallels.mobile.kextloader.launchdaemon.plist (2016-07-19)
[loaded] com.realvnc.vncserver.plist (2013-10-03) [Support]
[loaded] com.teamviewer.Helper.plist (2015-03-02) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2015-03-02) [Support]
[running] com.trusteer.rooks.rooksd.plist (2016-07-18) [Support]
[loaded] com.SoftwareSecure.goloader.plist (2015-11-23) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2013-05-16) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]
[running] com.parallels.mobile.startgui.launchagent.plist (2016-09-18) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
TomTomHOMERunner Application Hidden (~/Library/Application Support/TomTom HOME/TomTomHOMERunner.app)
Google Chrome Application Hidden (/Applications/Google Chrome.app)
SharePointBrowserPlugin: 14.0.0 (2012-12-31) [Support]
FlashPlayer-10.6: 22.0.0.192 - SDK 10.9 (2016-06-19) [Support]
QuickTime Plugin: 7.7.3 (2016-08-03)
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2013-08-04) [Support]
Flash Player: 22.0.0.192 - SDK 10.9 (2016-06-19) Outdated! Update
Default Browser: 601 - SDK 10.11 (2016-08-03)
Open in Internet Explorer - Parallels - http://www.parallels.com (2014-06-07)
Flash Player (2016-06-13) [Support]
Trusteer Endpoint Protection (2016-08-04) [Support]
Time Machine not configured!
6% WindowServer
5% mdworker(22)
3% kernel_task
1% fontd
0% cloudpaird
997 MB kernel_task
508 MB com.apple.WebKit.WebContent(2)
393 MB mdworker(22)
180 MB Safari
147 MB mds_stores
11.00 GB Free RAM
5.01 GB Used RAM (2.48 GB Cached)
0 B Swap Used
Sep 18, 2016, 09:50:31 AM ~/Library/Logs/DiagnosticReports/gamed_2016-09-18-095031_[redacted].crash
/System/Library/PrivateFrameworks/GameCenterFoundation.framework/Versions/A/gam ed
Sep 18, 2016, 09:42:52 AM Self test - passed
Sep 17, 2016, 10:51:06 PM /Library/Logs/DiagnosticReports/QuickTime Player_2016-09-17-225106_[redacted].hang
/Applications/QuickTime Player.app/Contents/MacOS/QuickTime Player
Sep 17, 2016, 02:39:14 PM /Library/Logs/DiagnosticReports/softwareupdated_2016-09-17-143914_[redacted].cr ash
/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdated
Sep 17, 2016, 09:02:02 AM ~/Library/Logs/DiagnosticReports/Mail_2016-09-17-090202_[redacted].crash
com.apple.mail - /Applications/Mail.app/Contents/MacOS/Mail
Sep 17, 2016, 09:00:28 AM ~/Library/Logs/DiagnosticReports/Mail_2016-09-17-090028_[redacted].crash
Sep 17, 2016, 08:44:32 AM /Library/Logs/DiagnosticReports/Google Chrome_2016-09-17-084432_[redacted].hang
/Applications/Google Chrome.app/Contents/MacOS/Google Chrome
Sep 17, 2016, 08:41:41 AM /Library/Logs/DiagnosticReports/softwareupdate_download_service_2016-09-17-0841 41_[redacted].crash
/System/Library/CoreServices/Software Update.app/Contents/Resources/softwareupdate_download_service
Sep 15, 2016, 10:50:56 AM /Library/Logs/DiagnosticReports/softwareupdate_download_service_2016-09-15-1050 56_[redacted].crash
Sep 15, 2016, 10:46:46 AM /Library/Logs/DiagnosticReports/apsd_2016-09-15-104646_[redacted].crash
/System/Library/PrivateFrameworks/ApplePushService.framework/apsd
MacBook Pro, OS X El Capitan (10.11.6)
