bigeasy19

Q: itunes store stops working after I click store

Hello, I am suing windows 7 64 bit and I just updated to 12.5.1.21 and my laptop says itunes has stopped working and I need to close the program after I click store. I can see my music and play it but cant go to the store. Under details it says:

 

Problem Event Name:APPCRASH
  Application Name:iTunes.exe
  Application Version:12.5.1.21
  Application Timestamp:57d32fa7
  Fault Module Name:WebKit.dll
  Fault Module Version:7602.1050.4.5
  Fault Module Timestamp:57c12000
  Exception Code:c0000005
  Exception Offset:0000000000645e36
  OS Version:6.1.7601.2.1.0.768.3
  Locale ID:1033
  Additional Information 1:1761
  Additional Information 2:1761434aed254db142ae93beb247cc5f
  Additional Information 3:6ca1
  Additional Information 4:6ca18a1a75b11fdbffdfc657fe0130df

I have tried redownloading/installing it and repairing it and restarting my cpu but nothing seems to help.

Thank you,

Windows 7

Posted on Sep 18, 2016 9:14 AM

Close

Q: itunes store stops working after I click store

  • All replies
  • Helpful answers