Iphone 7 won't connect to iTunes on computer

If you run Windows XP SP 3 or Vista then iTunes is maxed out at version 12.1.3.6. While it seems users with iOS 10.0 through 10.1 were able to sync and backup with this older version of iTunes, upgrading or restoring a device running iOS 10 requires iTunes 12.5.1 or later. It would also seem that iOS 10.2 has broken the ability to sync with iTunes 12.1.3.6 and the minimum version for iOS 10.2 is iTunes 12.5.4.42.

Upgrading to Windows 7 or later would let you install the current version of iTunes, or see Move your iTunes library to a new computer if you decide it it is time for new hardware. Alternatively you could take out a subscription to iTunes Match which would allow music added to your iCloud Music Library on your computer to become available to stream or download to your device. See Subscribe to iTunes Match - Apple Support for details.

This particular ship has sailed. I don't think there is any merit in waiting for Apple to change course.

tt2

No, there will be a problem with your version of Apple Software Update. Download the installer from Apple's website.

If you have difficulty downloading the current iTunes installer file try; unticking the "Keep me up to date..." box, clearing your browser's cache, changing pop-up blocker settings, right-clicking or ctrl-clicking the download button, using an alternate browser, using the direct links from here, or download the installer on another computer and transfer to yours with a USB drive. Another user also mentioned pausing and resuming the download to help it complete as a possible workaround for network timeout issues. It may also help to temporarily disable AV software.

Once you've downloaded the setup file right-click on it and use the Run as administrator option.

See Troubleshooting issues with iTunes for Windows updates if you have any further trouble with the installation.

tt2

iTunes 12.5.5.5 does support Windows 10 just fine. I know because I'm running 12.5.5.5 on Windows 10. If iTunes Update is not showing any available updates go directly to http://www.apple.com/itunes/download/ and download it from there.

I hope this Apple is working to fix this problem where it will at least work with windows vista and up otherwise they are going to have a lot of very dissatisfied customers who won't be able to sync their iPhone with their computer .

The statement 'Windows 7 or later' is misleading. I'm running Windows 10 Home and having the same issue where 12.1.3.6 64-bit is the latest version.

Are there any plans to have a release of iTunes to support different versions of Windows 10? Does the new iTunes version only support Windows 10 Pro?

Thanks

Thenuka perera wrote:

That is what the same problem i have for my iphone 7 plus, just give me a proper option ASAP

The proper option has been given several times in this thread. You need to have the most up to date version of iTunes installed, which currently is 12.5.5.5

On Windows this requires Windows 7 or above.

What version of Windows do you have?

What exact version of iTunes are you running?

You literally took the words out of my mouth. I wish I would've just upgraded to the 6 but today I got the 7 and just learned of this issue. I have a ton of music and etc. that now I cannot backup to this phone. I seriously am not buying an apple product again if this doesn't get resolved...

Do you hear Windows make a sound when the device is (dis)connected?

Do you hear Windows make a sound when other devices are (dis)connected?

Unlock the device, which has at least one image in the camera roll, then connect to USB. Does it show in Windows Explorer?

If the answers are no, yes, no then try another cable.

If yes, yes, yes then reinstall iTunes as shown in the user tip.

tt2

Thanks for the reply but this is what I get

Try iOS device not showing in iTunes for Windows.

tt2

Try iOS device not showing in iTunes for Windows.

tt2

By "the latest version available" do you mean iTunes 12.5.1.21? If not, are you running Windows XP or Vista?

I have the same exact issue, and yes I am running Vista latest 12.1.3

If you are running Vista then you cannot be running the latest iTunes version which is required to sync and restore an iPhone 7.

Windows Vista cannot run iTunes 12.5.1.

If your computer supports it, its suggested to update to a newer version of Windows. At least Windows 7 to be able to install iTunes 12.5.1 which is required for an iPhone 7.

I Have this problem, I'm running iTunes version 12.3... and when I open it it says a new version 12.5... is available to download. It takes me to the download page and downloads a file. It all installs apparently fine but when I open iTunes again I'm still on 12.3.