Q: Deleted touch ID
I have an iphone 6 with iOS 10.
The touch id stopped working since 9.3.5. I tried soft reboot back then, and it helped but only for a little while. Then I updated to the iOS 10, and the touch ID could again be used. But now, two days later, the same issue. I did reboot several times and one of the times it worked again but only for a couple of hours. Now the phone has deleted my fingerprints, and also it won't let me set up new ones. It says " Setup failed, cannot complete configuration" every single time I try to set up, and when I turn the phone on it says " Can not activate Touch ID on this device" and when I try to use Touch ID in other apps where I have saved it, it says " Fingerprints can not be read" which is obvious because the phone has deleted them.
And also, I have changed the setting so that "rest finger to unlock" is on.
iPhone 6, iOS 10
Posted on Sep 18, 2016 11:49 AM