Bentley20

Q: Need help with update

i cant update my phone

iPhone 6s Plus, iOS 9.3.4

Posted on Sep 18, 2016 11:40 AM

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Q: Need help with update

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  • Helpful answers

  • by ChrisJ4203,Apple recommended

    ChrisJ4203 ChrisJ4203 Sep 18, 2016 11:42 AM in response to Bentley20
    Level 9 (58,384 points)
    iPhone
    Sep 18, 2016 11:42 AM in response to Bentley20

    Are you attempting to update OTA? Or are you attempting to update via iTunes? If OTA, make sure you have plenty of space on the phone, the phone is charged and/or connected to power, and you have a good wi-fi connection. If iTunes, ensure you have the latest version 12.5.1, and that you have a solid internet connection.

     

    If this is not your issue, you will need to describe what the problem is, and the exact text of any error messages you receive.

  • by Iphonegeek22,

    Iphonegeek22 Iphonegeek22 Sep 18, 2016 11:50 AM in response to Bentley20
    Level 1 (23 points)
    Sep 18, 2016 11:50 AM in response to Bentley20

    Keep taping on the screen when it is about to go dark because it stops the update for some weird reason.

    Hope this helps.