HT203977: How to back up your iPhone, iPad, and iPod touch
Learn about How to back up your iPhone, iPad, and iPod touch
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Helpful answers
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Sep 19, 2016 3:54 PM in response to kcampagna8by norm123,Hi kcampagna8,
Thanks for using the Apple Support Communities. We're sorry to hear that you are having this issue with your iPhone. If you are getting an error message with "invalid response" when trying to connect to iTunes, you may find the troubleshooting steps outlined in the following article helpful:
Check your USB connections
If you see error 4005, 4013, or 4014, learn what to do. If you see one of the errors below, you might have a USB connection issue:
- 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650
- 2000, 2001, 2002, 2005, 2006, 2009
- An error message that includes, "invalid response"
Use these steps to see if the issue is with your USB cable, USB port, or computer. Try again after each step:
- Use the USB cable that came with your device. If you don't have it, try a different Apple USB cable.
- Switch to a different USB port on your computer. Don't plug into your keyboard.
- Plug into a different computer.
- If you still see the error, you can check for other USB issues, issues with third-party security software, and issues with hardware.
If the issue continues, contact Apple Support.
Get help with iOS update and restore errors - Apple Support
Regards -
Sep 21, 2016 7:26 PM in response to kcampagna8by vicki21,I have the same problem. Grrr. Maybe because I have OS10.7.5 but don't want to update because then none of my older products will work. My old iPad and and iPod don't upgrade to OS10 and they still work with iTunes. So it makes me mad that Apple does this.
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Sep 21, 2016 7:28 PM in response to vicki21by ChrisJ4203,You are correct about OS 10.7.5. For a device with iOS 10, you need the latest version of iTunes, 12.5.1, which needs OS X 10.9.5 or higher.
