newbies
Level 1 (8 points)
iPhone

Q: Previous messages not loading - iMessage

I noticed today that for just one contact, if I try to go back through my conversation history in iMessage, it won't load previous messages.  However, and this is where it gets strange...randomly, it seems that if this person sends me a text, if I'm quick enough and swipe down to load previous messages, it will load them but stop again.  That aside, I don't get the spinning icon showing that it is loading more messages.

 

Interesting things I've found:

 

  • The sent message time of the last message on the page keeps changing!
  • My iPad uses iMessage too - and the same contact is affected on my iPad - just that one contact...
  • I can use spotlight search and actually retrieve message history/conversation with this contact but only to the point where I got it to load earlier messages (so example: I could see a message in search from over 3 years ago!  but I couldn't view it, I could only view the conversation from search if I had previously loaded it - so really only from a month ago - that's as far as I had loaded messages back when it randomly allowed me to)

 

Things I've tried:

 

  • Hard reset
  • Power off and power on
  • Turn off iMessage, and turn back on
  • Checked to ensure I have enough space - I have 63GB available on my iPhone

 

I am thinking this is a glitch in iOS 10 but I'm hopeful that someone here might know about the issue and how to resolve.  Maybe an indexing issue?  I don't know.  Any help would be so greatly appreciated.

 

Devices I am using:

 

  • iPhone 6s, iPad Air 2 - both with iOS 10 installed

iPhone 6s, iOS 10

Posted on Sep 18, 2016 12:59 PM

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Q: Previous messages not loading - iMessage

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  • Helpful answers

  • by newbies,

    newbies newbies Sep 18, 2016 3:09 PM in response to newbies
    Level 1 (8 points)
    iPhone
    Sep 18, 2016 3:09 PM in response to newbies

    Oh, and my setting is set to keep messages forever, just in case you're wondering.

  • by newbies,

    newbies newbies Sep 18, 2016 7:19 PM in response to newbies
    Level 1 (8 points)
    iPhone
    Sep 18, 2016 7:19 PM in response to newbies

    I've found that I can continue to load older messages by interacting with them via the new interaction tools such as "hearting" previous messages.  Definitely an iOS 10 bug...

  • by SircRep16,

    SircRep16 SircRep16 Sep 25, 2016 4:12 PM in response to newbies
    Level 1 (8 points)
    iPhone
    Sep 25, 2016 4:12 PM in response to newbies

    I am having this exact same issue as well, and it's only happening with a handful of my contacts (ironically - the ones I message with the most). 

     

    A couple additional interesting finds:

    - when I first noticed this issue last week, the date the chat went back to was Sep 3, 2016; today when I checked, it only goes back to Sept 13, 2016;

    - if I go to the 'details' button in the message chat, I still can see all the images and attachments in my previous message history -- it's just the messages I cannot see.

     

    I have done all of the above troubleshooting as well, and also did a reset and restarted from my icloud backup...but to no avail. I called  Apple Support and was told it could be a bug with ios 10 but the engineers are working on it so I could just wait until the new update to see if that works, lol.

     

    Some of these discussions threads were very important to me so if there is any way to get them back, I would be very appreciative!