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Sep 19, 2016 1:32 PM in response to apc1983by Starr.C,Hi apc1983,
Thank you for using Apple Support Communities.
I see that you can no longer use Touch ID to make purchases in the App Store or iTunes. I use Touch ID all the time in these apps, so I know how convenient this feature is. I have a few things that I would like you to try.
First, please use Use Touch ID on iPhone and iPad and make sure Touch ID is set up exactly how it is in this article, specifically, this section:
Manage your Touch ID settings
Go to Settings > Touch ID & Passcode to manage these settings:
- Turn Touch ID on or off for Passcode, iTunes & App Store, or Apple Pay.
- Enroll up to five fingerprints. Each new print might make fingerprint recognition take slightly longer.
- Tap a fingerprint to rename it.
- Swipe to delete a fingerprint.
- Identify a fingerprint in the list by touching the Home button. The matching print in the list will be highlighted briefly.
In iOS 10, you need to press the Home button using Touch ID to unlock your device. To unlock your device using Touch ID without pressing the Home button, go to Settings > General > Accessibility > Home Button and turn on Rest Finger to Open.
Then, double-tap the home button and swipe up to close the App Store app.
Finally, restart your iPhone, reopen the App Store app, and test to see if you get the same issue.
Additional information for Touch ID can be found in the iPhone User Guide.
Best Regards. -
Sep 22, 2016 8:15 AM in response to Starr.Cby tau31,I'm having the exact same issue on my Iphone 6s+. I get a touch id screen with my email address, I press it works, then another screen appears with a blank email address.
I tried the above and it didn't work.
