Gry79

Q: iPhone 7 fades in audio messages

Hi guys

 

My girlfriend got the new iPhone 7 yesterday, she had the iPhone 6 before. She's very happy with it except one little thing that I can't find the cause:

She is using a lot of audio messages in WhatsApp. The problem is, starting with the iPhone 7, when playing an audio message on the speakers, it starts at very low volume and then automatically fades in to full volume within a few seconds. The problem is: She always missing the beginning of the message because the volume is so low. It does that with every audio message in WhatsApp.

The strange thing is: When playing an audio message in iMessage, it starts at full volume, but when hitting the little speaker icon while playing to turn the sound off, then hitting again to go back to the external speakers, then it also does the "fade in" effect.

Can't find the cause for that and it's pretty annoying.

 

Anyone got an idea what that could be? Or can anyone reproduce the behavior?

 

By the way: I don't see this behavior on my iPhone 6S (both have iOS 10.0.1). My 6S is perfectly playing the message in full volume from the start on. I checked every little setting in Preferences but couldn't find anything that could cause this "fade in" effect.

 

Any help is appreciated.

 

Thanks

Chris

iOS 10

Posted on Sep 18, 2016 12:55 PM

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Q: iPhone 7 fades in audio messages

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  • Helpful answers

  • by Zymma20,

    Zymma20 Zymma20 Sep 29, 2016 6:00 PM in response to Gry79
    Level 1 (10 points)
    iPhone
    Sep 29, 2016 6:00 PM in response to Gry79

    I have the same exact issue.  Contacted support and they had me reset all settings.  This did nothing except cause me hours of restoring all my settings back to the way I've had them for years.

     

    Any luck finding a solution somewhere?

  • by Gry79,

    Gry79 Gry79 Oct 2, 2016 6:03 AM in response to Zymma20
    Level 1 (8 points)
    iPhone
    Oct 2, 2016 6:03 AM in response to Zymma20

    Unfortunately not yet. On a German board I found lots of people having the same problem but no solution at the moment. It looks like it is a problem related to WhatsApp. It's definitively always happening on WhatsApp, but as described, sometimes also on iMessage. So I'm not 100% sure it's only a WhatsApp issue. I'll keep you updated here as I know more.

  • by Zymma20,

    Zymma20 Zymma20 Oct 2, 2016 7:33 AM in response to Gry79
    Level 1 (10 points)
    iPhone
    Oct 2, 2016 7:33 AM in response to Gry79

    I spent another hour with Apple Support on this topic yesterday. They had me erase the entire phone and start as a new phone instead of using my backup.  This also gave no solution because the issues were still there.  They said I would need to do this in order to go to a store and have them problem solve and before they would consider issuing a new phone.

     

    I've also recently run into the home button not working and making me hard reset in order to use anything on the phone.  So frustrating with this product.

  • by suzimiske,

    suzimiske suzimiske Oct 13, 2016 12:23 PM in response to Gry79
    Level 1 (4 points)
    Oct 13, 2016 12:23 PM in response to Gry79

    same problem : (

     

    No solution? Problems will hardware or software?

  • by Zymma20,

    Zymma20 Zymma20 Oct 14, 2016 6:25 AM in response to suzimiske
    Level 1 (10 points)
    iPhone
    Oct 14, 2016 6:25 AM in response to suzimiske

    I Worked with Apple on this. they gave me a new phone and still have the same issue. Must be a WhatsApp issue.  I contact them and they don't reply. Horrible customer service.

  • by gilgalaad,

    gilgalaad gilgalaad Oct 18, 2016 1:14 PM in response to Gry79
    Level 1 (4 points)
    iPhone
    Oct 18, 2016 1:14 PM in response to Gry79

    I have the same issue.

    I can say it's not relates to Whatsapp, because the same things happens with voice messages in Telegram and, even worse, with voice directions in Google Maps (when using in navigation mode).

    From what I understoon, it's an issue related specifically with iPhone 7, because of its different audio speaker configuration.

    I hope it will be fixed soon.

  • by M@riano,

    M@riano M@riano Oct 19, 2016 1:55 PM in response to Gry79
    Level 1 (4 points)
    Oct 19, 2016 1:55 PM in response to Gry79

    It's been fixed. The update was released moments ago.