d2medic

Q: iphone 5s not seen itunes

I upgraded to IOS 10.  No ITunes cannot see my iPhone.  It has worked previously on an Iphione 4 and 5S.  what's the secret??

iPhone 5s, iOS 10

Posted on Sep 18, 2016 2:48 PM

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Q: iphone 5s not seen itunes

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  • by chris_g1,

    chris_g1 chris_g1 Sep 19, 2016 2:12 PM in response to d2medic
    Community Specialists
    Sep 19, 2016 2:12 PM in response to d2medic

    Hello d2medic,

     

    Thanks for posting on the Apple Support Communities. I see since you updated to iOS 10, iTunes can’t see your iPhone when it’s plugged in. I know how important it is to be able to use iTunes. I will be more than happy to help.

     

    iOS 10 requires the latest version of iTunes which is 12.5.1 and that requires OS X 10.9.5 or higher if you have a Mac. It requires Windows 7 or higher if you have a Windows computer, so you’ll want to make sure your computer is on the latest OS possible.

     

    If you have a compatible OS for iTunes, and it still doesn’t recognize your iPhone, check this article out: 

    If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

     

    Take care