Issue with smart connector

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Level 1

13 points

Issue with smart connector

hello everyone,

I've been using my iPad Pro for a while now with the smart connector. Today however I noticed that the Smart Keyboard wouldn't respond to my input and I kept getting the error message "this accessory is not supported by this device."

When took a look t the smart connector on my iPad I noticed some discolouration, almost like it was burnt out. Can anyone please help me to understand how or why this might have happened? It's never dropped in water or anything else for that matter.

Ill post a pic below. Thanks in advance.

iPad Pro, iOS 9.3.5

Posted on Sep 18, 2016 6:25 PM

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Answer 1

Top-ranking reply

Diana.McCall

Level 7

21,291 points

Sep 18, 2016 8:45 PM in response to sheakun

Hi. When electrical contacts carry current, they can collect certain chemicals from the atmosphere. This doesn't mean your air is bad, it happens everywhere. Try to clean the contacts gently. Be sure to check the ones on the keyboard also.

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Answer 2

sheakun Author

Level 1

13 points

Sep 18, 2016 8:47 PM in response to Diana.McCall

Thanks for the reply. What would you recommend I clean them with? A friend has recommended ethyl alcohol, would that be a good option?

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Answer 3

Sep 19, 2016 7:23 AM in response to sheakun

This stuff often doesn't respond to solvents. Try rubbing gently with a natural fingernail or wooden toothpick.

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Answer 4

sheakun Author

Level 1

13 points

Sep 19, 2016 7:24 AM in response to Diana.McCall

Ia this a common issue? I tried a quick google search and didn't seem to find anyone else with this problem. I've tried picking at it and it doesn't seem to do much. But I'll try a sharper object and see where that gets me. Thanks.

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