GalvestonSandcrab
Level 1 (4 points)
Safari

Q: iOS 10

I  been experiencing my iPhone 6+ turning off at odd times when using Safari In IOS 10.0.1.

ANybody else?

iPhone 6 Plus, iOS 10

Posted on Sep 18, 2016 7:33 PM

Close
GalvestonSandcrab

Q: iOS 10

  • All replies
  • Helpful answers

  • by chris_g1,Helpful

    chris_g1 chris_g1 Sep 22, 2016 8:56 AM in response to GalvestonSandcrab
    Community Specialists
    Sep 22, 2016 8:56 AM in response to GalvestonSandcrab
    Hi GalvestonSandcrab, 


    Thanks for using the Apple Support Communities. I understand, from your post, that you have been experiencing issues with the iPhone turning off while you are using Safari after updating to iOS 10.0.1. I like to browse Safari as well and I depend on my iPhone to be in proper working order. I will be happy to help you with this. 


    To start, I recommend clearing out the Safari History and Website Data by using the following article: Safari web settings on your iPhone, iPad, and iPod touch​
     

    Clear information from your device


    To clear your history and cookies from Safari in iOS 8 or later, tap Settings > Safari > Clear History and Website Data. In iOS 7 or earlier, tap Clear History and tap Clear Cookies and Data.
    To clear other stored information from Safari, tap Settings > Safari > Advanced > Website Data > Remove All Website Data.
    Clearing your history, cookies, and browsing data from Safari won't change your AutoFill information. 
    To visit sites without leaving a history, learn how to turn private browsing on or off.


    Once you have done that, please force close the Safari app and then relaunch it and use Safari as normal to see if the issue is resolved. 


    Force an app to close on your iPhone, iPad, or iPod touch


    Have a great day!