HT203521: Get help using iCloud Contacts, Calendars, or Reminders

Learn about Get help using iCloud Contacts, Calendars, or Reminders
mmihalko
Level 1 (11 points)
iCloud

Q: I cannot select the iCloud in calendars in my outlook

Every time I try to select the iCloud in Calendars in Outlook 2016 I get the following message:

 

The set of folders cannot be opened.  The information store could not be opened.

 

What does this mean and how can I fix it?  It happened just after a windows update.  I have tried to restore to an earlier time but I cannot get an earlier restore time.  What do I do next?  Thanks for your assistance.

my pc updating to windows 10

Posted on Sep 18, 2016 8:10 PM

by _m1k3_,Apple recommended
_m1k3_ _m1k3_
Level 1 (11 points)
iCloud
A:

I had the same problem! I updated Windows and then suddenly no more calendar and contacts.

 

Here's the version of my software (updated):

Windows 10 Pro: Version 1607, Build 14393.187

Outlook 2016 (64 bits): Version 16.0.7301.1019

 

iCloud PC:

I had the version: 5.2.87

The newest version: 6.0.1.41

 

Here's what I did:

1. In iCloud settings, uncheck everything

2. Sign out

3. Uninstall the application

4. Download iCloud 6.0 for PC

Note: When the download of the installer is finished, right click on it and select properties and then details. Check if it's really the newest version... Some links from Apple still give you the old version 5.2.87.

 

5. Right click and choose install as administrator

6. Restart your computer

7. Sign-in into iCloud (6.0.1.41)

8. Check the parameters you want and, of course, the one for Outlook and then apply

9. Open Outlook and it should be fine!

 

Hopes it will help!

Posted on Sep 22, 2016 1:26 AM

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mmihalko

Q: I cannot select the iCloud in calendars in my outlook

  • All replies
  • Helpful answers

  • by JMF667,

    JMF667 JMF667 Sep 20, 2016 2:24 AM in response to mmihalko
    Level 1 (15 points)
    iCloud
    Sep 20, 2016 2:24 AM in response to mmihalko

    I think my problem dated from taking the Windows 10 AU update to v1607.

  • by _m1k3_,Apple recommended

    _m1k3_ _m1k3_ Sep 22, 2016 1:26 AM in response to JMF667
    Level 1 (11 points)
    iCloud
    Sep 22, 2016 1:26 AM in response to JMF667

    I had the same problem! I updated Windows and then suddenly no more calendar and contacts.

     

    Here's the version of my software (updated):

    Windows 10 Pro: Version 1607, Build 14393.187

    Outlook 2016 (64 bits): Version 16.0.7301.1019

     

    iCloud PC:

    I had the version: 5.2.87

    The newest version: 6.0.1.41

     

    Here's what I did:

    1. In iCloud settings, uncheck everything

    2. Sign out

    3. Uninstall the application

    4. Download iCloud 6.0 for PC

    Note: When the download of the installer is finished, right click on it and select properties and then details. Check if it's really the newest version... Some links from Apple still give you the old version 5.2.87.

     

    5. Right click and choose install as administrator

    6. Restart your computer

    7. Sign-in into iCloud (6.0.1.41)

    8. Check the parameters you want and, of course, the one for Outlook and then apply

    9. Open Outlook and it should be fine!

     

    Hopes it will help!

  • by donlooky,

    donlooky donlooky Sep 23, 2016 5:59 PM in response to _m1k3_
    Level 1 (4 points)
    Sep 23, 2016 5:59 PM in response to _m1k3_

    Worked for me.

    Thanks!

  • by JMF667,

    JMF667 JMF667 Sep 24, 2016 3:04 AM in response to JMF667
    Level 1 (15 points)
    iCloud
    Sep 24, 2016 3:04 AM in response to JMF667

    My problem lay in some privacy apps that I had running.  Disabled these, and recovered my access to iCloud calendars and contacts.  Incidentally, I also took the iCloud update to 6.0, but that was after finding the solution.