trp_guru
Level 1 (4 points)
Safari

Q: Location services in Siri don't work.

Hello all. My location services for Siri won't work. If I tell siri to "remind me to check my mail when I get to work" Siri comes back and say I must enable location services for reminders. So I do. Then I try again and Siri says the same thing.... I go back and look and sure enough,  locations services for reminders. I have no idea why it won't stay set to "while using the app". Anyone else have this happen or know how to rectify it?

Posted on Sep 18, 2016 8:25 PM

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trp_guru

Q: Location services in Siri don't work.

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  • by brenden dv,

    brenden dv brenden dv Sep 19, 2016 4:58 PM in response to trp_guru
    Community Specialists
    Sep 19, 2016 4:58 PM in response to trp_guru

    Hello trp_guru,

    Thanks for asking about Siri and your location services question here in the Apple Support Communities. I understand how important it is to have all features working as expected. Here are the steps I would recommend to get this working again.

    The first thing we want to ensure is that all your data is safe. You can make a backup in iCloud or iTunes. Use this article for help with that: How to back up your iPhone, iPad, and iPod touch.

    Once your data is safe, try to turn your device off, then back on again. Sometimes, that is all that is necessary to get all the connections reset and everything working properly again. This help article from Apple will assist you to do that: Restart your iPhone, iPad, or iPod touch. Please do not do the force reset, as that is not necessary at this time as your device is not exhibiting those symptoms.

    If that does not help solve the issue with Siri and location services, please open this help article from Apple. If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network. Check the section titled 'Still can't connect?' and look at the instructions to Reset Network Settings. But, I would like you to choose the very top option to reset all settings. Network settings brings network settings back to the factory defaults. But location services may include settings from other areas. Also, reset all settings includes resetting the network settings, so this will cover both bases in one reset. This will reset most of your iPhone settings. When you complete the process, your iPhone will reboot. Despite the scary two step warning, this doesn’t affect your data. All of your music, video, photos, and email accounts will remain in tact, as well as any SMS text or iMessages.

    If the issue is still not resolved after all this, you will need restore your device back to factory settings using iTunes. This option will erase all the data on your device. Please ensure you have your backup completed prior to doing this step. The reason we need to use iTunes to do this step is because we need iTunes to help install a fresh version of iOS. This help article from Apple will help you to do this step: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings. Please ensure you set the device up as new, and do not restore any information from an iCloud or iTunes backup yet.
     

    Once the device is set up as new, you will test to see if Siri and location services work properly, and stay enabled. If this issue is no longer happening, we know the issue was with some data on the device or in the iOS version, which will most likely be saved in your backups. You can manually bring data back using iCloud or iTunes, but do not restore from the backup as you will bring the problem right back in. Once you log back in to iCloud with the same Apple ID that you used previously, all your data saved in iCloud will start repopulating on the device. Depending on whether you have a Mac or PC and the iTunes version you have, you can use one of these four help articles to assist you in getting your music and other data back to your device from iTunes:

     

    1. iTunes 11 for Mac: Connect or disconnect your iPod, iPhone, or iPad

    2. iTunes 11 for Windows: Set up syncing for iPod, iPhone, or iPad

    3. iTunes 12 for Mac: Sync iPod, iPhone, or iPad

    4. iTunes 12 for Windows: Sync iPod, iPhone, or iPad


    Thanks again and have a great rest of your day.

  • by princepessaalex,

    princepessaalex princepessaalex Sep 28, 2016 8:20 AM in response to brenden dv
    Level 1 (4 points)
    Sep 28, 2016 8:20 AM in response to brenden dv

    I reset all settings as stated above and it worked!